Job Information
UnitedHealth Group Senior Business Systems Analyst - Physical Security Systems in Cebu City, Philippines
Requisition number: 2353807
Job category: Technology
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Day-to-day operations of facility applications including design, build, test, and maintenance. This ranges from small service requests to larger project implementations
Assisting with system troubleshooting, implementations, and software updates
Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable
Coordinates tasks departmental/interdepartmentally to support non-clinical applications
Works in a multidisciplinary environment to help maintain a stable and functional software application
Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures
This position has an on-call rotation schedule that requires immediate off-hours response
Actively maintains education and cross-training on all departmental areas of expertise
Support applications including Lenel S2, Milestone, Mobileview, Aeroscout, TMS, Omnigo, Keystone and other facility security and operations systems
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
5+ years of hands-on experience with facility security and operational systems (e.g., Lenel S2, Milestone, Mobileview, Aeroscout, TMS, Omnigo, Keystone)
Experience in creating and executing testing protocols, including user acceptance testing (UAT)
Basic knowledge of networking concepts and integration with physical security systems
Solid understanding of system design, build, testing, and maintenance processes
Familiarity with troubleshooting techniques and software update procedures
Proven ability to develop and maintain system documentation and adhere to change management protocols
Proven excellent communication and collaboration skills for working in multidisciplinary teams
Proven solid analytical and problem-solving abilities
Proven ability to coordinate tasks across departments and manage priorities effectively
Willingness to participate in on-call rotation and respond to off-hours issues promptly
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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