Job Information
Kuehne+Nagel GS Air Logistics System First Level Support Specialist in Cebu City, Philippines
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Role
The GS FLS Specialist is responsible to process and resolve frontline support and set up requests related to any of the Air Logistics operational systems in use, including local applications, by following validated support working instructions or specific guidelines in cooperation with the corporate or national air logistics process & system teams and the other KNGS support teams.
Your Responsibilities
Functional & quality related main responsibilities:
Precisely execute the working instructions in place and follow the implemented guidelines in collaboration with the involved stakeholders
Proactive and comprehensive collaboration with any other GS team member to consistently achieve own and shared responsibilities
Execute any support and setup task "in scope", including as example: system troubleshooting, setup, functional testing, system reporting, user administration
Achieve productivity and quality KPI's
Provide the required support service by using the company communication tools and systems
Keep fluent communication with the TL, the SSM and requestors in a professional manner as needed
Provide functional and organizational guidance to the involved requestors
Share with the team knowledge and best practices, get information on services performed and any other, provide suggestion on existing Wi and guidelines with the aim to improve them
Act as the primary contact for internal and external stakeholders for all topics related to the usage of operational systems in their geographical area of responsibility
Collect and pass information to the next support level for issues that are beyond the defined competency or need further analysis
Always keep up-to-date on new development features in the systems and actively promote and implement them to operational staff, in alignment with the Training teams
Pro-actively look for improvements in the systems to increase automation and efficiency of the operational process, in alignment with the Process teams
Perform any other tasks or duties as assigned by your immediate supervisor
People & training related main responsibilities:
Attend to the mandatory trainings
Proactively seek for information and request for any training that could improve the assigned tasks and responsibilities
Support the SSM and TL to guide and train the new team members in order to acquire the necessary basic knowledge to execute the assigned tasks
Proactively use the existing knowledge base tools (WIKI, Teams, etc.) to keep the knowledge level up to date
Your Skills and Experiences
Bachelor's Degree in IT or any related field
Basic Knowledge of main Air Logistics system
Advanced expertise in methods and tools to collaborate and visualize
Ability to understand and interpret business processes
High knowledge of common PC software and tools
Excellent customer service and communication skills
Problem Solutions oriented, proactive, analytical skills, IT minded
Self-disciplined and motivated to grow and learn
Adaptability and flexibility
Able to understand urgency and prioritize
Able to do overtime and/or work on holidays
Able to work on weekends
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.