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Job Summary

The Informatics Assistant provides support to clinical and ancillary service teams to facilitate the introduction, acceptance, integration, and effective use of electronic health records (EHR) and related systems. This role supports application functionality, workflow integration, training, troubleshooting, and consulting services to ensure successful use of electronic medical record systems across the organization.

Essential Functions

• Provide end-user support to promote effective process design, development, and implementation of the Electronic Medical Record (EMR), including related system upgrades and implementations
• Support the Informatics Manager in all aspects of the EMR and associated programs
• Troubleshoot EMR-related issues and coordinate resolution of technical and information technology problems
• Log and track support tickets with the EMR vendor as needed
• Provide coaching, training, and consulting to end-users at all levels to facilitate learning and adoption of EMR applications
• Assist with system testing, implementation, and post-implementation monitoring to ensure adoption and effective use
• Support IT-related tasks, including hardware changes, device setup, and Wi-Fi or internet troubleshooting
• Ensure clinical information systems maintain patient confidentiality and privacy in accordance with HIPAA regulations
• Collaborate with the data department to coordinate data reporting and perform analysis supporting patient records, quality improvement, and departmental decision-making
• Create and maintain provider templates to support clinical workflows
• Assist with vaccine error reporting for other medical clinics
• Assign clinical tasks for medical assistants and nurses for designated providers
• Upload new providers into Open Access for telehealth applications
• Assist with the creation and implementation of custom messaging within the EMR

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.

Preferred Qualifications

Education

Associate's or Bachelor's degree in one of the following (or a closely related field):

• Health Informatics
• Health Information Management
• Clinical Informatics
• Healthcare Information Systems
• Healthcare, Medical Studies, or Public Health with a data or informatics focus

OR an equivalent combination of education and relevant healthcare informatics or health IT experience.

Experience

• One (1) to two (2) years of related experience supporting healthcare information systems, clinical data, or healthcare applications.
• Experience using or supporting electronic health record (EHR) systems within clinical workflows and documentation processes.
• Experience with eClinicalWorks (eCW) preferred.
• eClinicalWorks training will be provided for qualified candidates without prior eCW experience.

Knowledge, Skills, and Abilities

• Strong understanding of clinical workflows and health information systems
• Ability to support and train users with varying levels of technical expertise
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively across clinical, IT, and administrative teams
• Commitment to patient privacy, data integrity, and regulatory compliance

Physical Demands & Work Environment

The physical demands described below are representative of those required to perform the essential functions of this position successfully. Reasonable accommodations may be made.

• Ability to drive, handle paperwork, operate computer equipment, and communicate effectively in writing and verbally
• Work performed in a medical clinic a d business office environment
• Some travel by automobile and occasional short-term assignment to other clinic sites may be required
• Work is primarily indoors with prolonged periods of sitting, typing, and computer use
• May include periods of standing, walking, bending, lifting, pushing, and pulling
• Potential exposure to blood, body fluids, chemicals, and infectious pathogens in clinical settings

• Must be able to use required personal protective equipment

   

This position requires successful completion of substance abuse testing as a condition of employment.

We are an Equal Opportunity Employer and provider of services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Community Health Center of Central Wyoming (CHCCW) is committed to creating an inclusive environment for all employees and patients and complies with applicable provisions of Section 1557 of the Affordable Care Act, Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and Section 504 of the Rehabilitation Act.