Job Information
UPS Customer Care Supervisor in CASALPUSTERLENGO, Italy
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Descripción de puesto:
The Customer Care Supervisor leads the daily order management and customer service activities for UPS Healthcare across multiple clients, overseesing a dedicated Customer Care team, ensuring high-quality service delivery and operational excellence.
He/She acts as the primary point of contact for key site clients and their customers, maintaining strong and proactive relationships through frequent communication, high-volume phone interactions, and regular in-person engagements such as customer visits and quarterly business reviews.
The Customer Care Supervisor keeps clients informed about service performance, product updates, customer issues, and system-related matters. He/She contributes to the development of client-specific solutions and supports the ongoing management of client profitability. This role collaborates closely with the Operations teams on a daily basis to manage order flows, perform operational checks, and ensure smooth end-to-end processes. In addition, it works with the Information Technology (IT) team to resolve system issues, implement enhancements, and ensure successful Electronic Data Interchange (EDI) integrations.
Required Skills & Experience
Proven experience in a Customer Service team, preferably within structured pharma or pharma logistics organizations.
Strong leadership skills with demonstrated experience in guiding, developing, and motivating a customer-facing team.
Excellent command of the English language, both written and spoken.
Good proficiency in Excel and familiarity with Warehouse Management Systems (WMS).
Strong communication and client-facing skills, with the ability to interact confidently with key customers and internal stakeholders.
Ability to analyze data, interpret service metrics, and drive continuous improvement initiatives.
Problem‑solving mindset with the capability to manage complex issues and coordinate cross‑functional resolutions (Operations, IT, Quality, etc.).
High attention to detail, reliability, and ability to manage multiple priorities in a fast‑paced environment.
Job Location : Somaglia (LO)
Tipo de empleado:
Permanente
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