Job Information
MetLife Senior Voice Engineer in Cary, North Carolina
Role Value Proposition:
The Senior Collaboration Engineer is a hands‑on technical role responsible for designing, implementing, and supporting enterprise collaboration and voice solutions. This position focuses on Microsoft Teams, Webex Calling, and enterprise voice platforms, ensuring high availability, performance, and a strong end‑user experience.
This role serves as a senior technical contributor and escalation point, providing deep platform expertise, supporting complex deployments, and partnering with architects and stakeholders on solution design and optimization. The Senior Collaboration Engineer does not have direct people‑management responsibilities but is expected to provide technical mentorship and influence through expertise.
Key Responsibilities:
Lead the technical design, deployment, and support of enterprise collaboration and voice solutions, including Microsoft Teams, Teams Calling, Webex Calling, and associated video conferencing platforms.
Create scalable and reliable collaboration and voice configurations, documentation, and operational standards that support enterprise calling, meetings, and real‑time communications services.
Oversee the technical health, performance, and availability of collaboration and voice platforms, serving as a senior escalation point for complex incidents, call quality issues, and service disruptions.
Manage assigned collaboration and voice service workstreams, including platform configurations, integrations, upgrades, and coordination with vendors or internal teams as needed.
Develop and maintain enterprise voice capabilities such as dial plans, call routing, PSTN connectivity, survivability, and integrations across Microsoft Teams Calling, Webex Calling, and other voice platforms.
Coordinate with architecture, networking, security, vendors, and business stakeholders to deliver effective collaboration and voice solutions that meet technical and operational requirements.
Essential Business Experience and Technical Skills:
Required:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
5+ years of experience supporting enterprise collaboration and/or voice platforms.
Strong hands‑on experience with Microsoft Teams, Teams Calling, Webex Calling, Cisco Webex, and/or enterprise voice technologies.
Demonstrated experience supporting enterprise telephony or voice platforms, including SIP, PSTN connectivity, call routing, and troubleshooting.
Solid understanding of networking concepts (QoS, latency, routing) as they relate to real‑time voice and video services.
Strong analytical and problem‑solving skills, with the ability to independently resolve complex technical issues.
Effective communication skills, with the ability to work with both technical teams and non‑technical stakeholders.
Preferred:
Familiarity with AI‑enabled collaboration features such as meeting intelligence, transcription, analytics, automation, or intelligent assistants.
Experience with cloud‑based collaboration solutions and their integration with enterprise networking, security, and identity systems.
Experience with Microsoft Azure or other cloud platforms supporting collaboration services.
Relevant certifications (e.g., Microsoft Teams, Cisco Collaboration, or voice‑related certifications).
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.