Job Information
System One Inside Sales/ Customer Service in Carson, California
Job Title: Sales Support/ Customer Service
Location: Carson, California
Type: Direct Hire
Compensation: $55,000 annually
Contractor Work Model: Hybrid
Hours: 1st Shift
Summary
Seeking an Inside Sales / Customer Service Representative to support sales operations and provide excellent customer service. This role is responsible for order entry, order management, and supporting customers within an assigned territory to ensure timely processing and high customer satisfaction.
Responsibilities
Support Sales Managers with pre-sales activities, including maintaining contact databases and managing sample requests.
Manage order entry, processing, and follow-up to ensure accuracy and timely delivery.
Monitor orders, shipment dates, and due orders to prevent delays.
Track and follow up on orders pending internal approvals.
Assist customers and potential agents while coordinating with internal departments to resolve issues.
Coordinate artwork requests for customized orders.
Process returns and maintain accurate system records.
Support Sales Managers and new business development initiatives.
Maintain organized electronic files and documentation.
Qualifications
3+ years of customer service experience
Inside sales or upselling experience preferred
Some college preferred
Working knowledge of manufacturing and distribution terminology, including BOLs, RMAs, and related documentation
Proficiency in Microsoft Word, Excel, and Outlook
Experience with ERP or database systems
Additional Information
Hybrid schedule available after training
Stable company with full benefits and a collaborative team environment
Ref: #562-Joule Staffing - Edison
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.