Job Information
Robert Half Medical Customer Service Rep - Elk Grove in Carmichael, California
Description We are looking for a dedicated Medical Customer Service Representative to join our team on a contract basis in Carmichael, California. In this role, you will provide essential support to patients and medical staff by ensuring smooth communication and high-quality service delivery. This is a permanent position offering valuable experience in a fast-paced outpatient setting.
Responsibilities:
• Respond promptly to patient inquiries, providing accurate information and exceptional service.
• Assist with scheduling appointments and managing patient calendars efficiently.
• Verify medical insurance details and update patient records accordingly.
• Handle inbound calls related to billing, scheduling, and general patient concerns.
• Maintain and organize medical charts, ensuring data accuracy and confidentiality.
• Perform reminder calls for upcoming appointments to enhance patient compliance.
• Utilize electronic practice management systems to streamline office operations.
• Collaborate with medical staff to optimize clinic workflows and patient experience.
• Ensure compliance with all relevant medical office policies and procedures.
• Operate standard office equipment and software to support daily administrative tasks. Requirements • High school diploma or equivalent is required.
• Minimum of six months experience in an outpatient medical office or high-volume customer service role is preferred.
• Strong interpersonal and organizational skills are essential.
• Proficiency in keyboarding and familiarity with computer systems and software.
• Knowledge of basic medical terminology is necessary.
• Experience with electronic practice management systems is preferred.
• Ability to handle sensitive patient information with discretion and professionalism.
• Adept at managing multiple tasks while maintaining attention to detail. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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