Job Information
Allegion Field Service Technician Site Leader (Carmel) in Carmel, Indiana
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Job Title
Field Service Technician Site Leader (Carmel)
The Service Technician Site Leader will provide local IT Leadership and support services for the Allegion Corporate office in Carmel, IN. They will provide strategic guidance and hands-on technical support to ensure a seamless technology experience for all employees, including the Executive Leadership Team. This role combines leadership and technical expertise—supervising and mentoring the local Field Service team while acting as the technical escalation point for complex issues. The Site Leader will drive incident and request resolution to exceed SLA targets, champion the evolution of the client computing environment, and lead critical IT infrastructure projects that align with business objectives. Regular day hours Monday through Friday are required, with occasional off-hours support.
What You Will Do:
Leadership & Oversight
Supervise and mentor Field Service Technicians and contractors.
Partner with site leadership to align IT priorities with business objectives.
Lead projects that enhance IT operations and user experience.
Technical Support & Service Delivery
Provide advanced troubleshooting and serve as the escalation point for complex issues.
Deliver exceptional support for the Executive Leadership Team
Deliver comprehensive support for high-profile events and meetings—including Board Meetings, Town Halls, and conferences—ensuring seamless technology setup and flawless execution.
Ensure optimal performance of Microsoft Teams Rooms, meeting spaces and collaboration tools.
Operational Excellence
Drive adherence to ITIL processes and SLA commitments.
Manage hardware/software lifecycle, including procurement and deployment.
Conduct root cause analysis to prevent recurring incidents.
Perform other assigned operational duties.
Infrastructure & Collaboration
Support network, server, and security infrastructure at a foundational level.
Optimize Microsoft 365 and related collaboration platforms.
Continuous Improvement
Proactively identify opportunities to improve IT capabilities and efficiency.
Lead initiatives that enhance the end-user experience.
What you need to succeed:
- A minimum of 2-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX,Microsoft Office Suites and Microsoft365 (SharePoint, Teams, OneDrive). Mobile environment operating systems; Apple iOS and Android•Must have outstanding and highly professional verbal and written communications skills and be effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority. •Experience with PC Hardware troubleshooting. •Basic Audio-Visual Support •Broad technical IT knowledge and awareness of industry trends. •Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management. •Working in cross functional teams and the ability to work as part of a virtual team. •Ability to multitask and prioritize effectively. •Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.
*Allegion is a Great Place to Grow your Career if: *
You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it” (https://www.allegion.com/corp/en/careers/culture.html) .
You value personal well-being and balance, because we do too!
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy” (https://www.allegion.com/corp/en/careers/culture.html#serve)
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself” (https://www.allegion.com/corp/en/careers/culture.html#serve)
Opportunities to leverage your unique strengthsthrough CliftonStrengths testingand coaching
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)
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And never settle for the status quo.
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