Job Information
Allegion Service Dispatch Supervisor in Canton, Massachusetts
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Service Dispatch Supervisor - Stanley Access Technologies, Canton, MA
Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
What You Will Do:
Direct, remotely, the activities of 10-25 service technicians andpossibly 1dispatcher, share on call duties
Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visitingnew and existing customersa must.
Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates,inventory,etc.
Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding regiontargets.
Form high performing teams and lead regional efforts to source, hire, train and develop talent.
Provideleadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
Analyze,develop,and implement systems and process productivity enhancements.
Direct leadership of Service Technicians, Service Dispatcher, Warehousepersonneland administrative support.
Participateactively and support all initiatives such as hiring, training and mentoring service technicianstodrive efficiency.
Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
Audit of all incoming work orders foraccuracy,i.e.,Part numbers, Door ID’s, Signatures, Customer Forms, POnumbersand NTE.
Perform half day or full day ride along, evaluate work practices and safety equipment
What You Need to Succeed:
Bachelor’s degree preferred, High School diplomarequired
A valid state driver’s license, without restrictions, isrequiredfor this position.
A clean driving record
Ability to work nights and/or weekends, as necessary
Proventrack recordof success
Ability to work in a fast paced, chaotic environment
Proven team builder and player
Strong business acumen(Driveproductivity, P&L understanding, data analysis)
Demonstratedcommunication skills
Excellent team and interpersonal skills
Strong detail orientation
Strong computer skills(Microsoftapplications,Microsoft Dynamics365, Spreadsheets, word processing )
Additional Preferred Skills and Knowledge:
Prior field sales or field service experience
Prior experience with high involvement work teams
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You'reseeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world,there’splenty of room to make an impact. As our values state, “this is your business, run with it”.
You’relooking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement,strengths-based development, and unlocking human potential.
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Unlimited PTO
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities toleverageyour unique strengths throughCliftonStrengthstesting and coaching
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? _ Studies have shown that some people are less likely to apply_ to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway . You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) .
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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)
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