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Shelter Program Manager (4573) PMC-Cambridge, MD Corps - CAMBRIDGE, MD 21613 Start Date 03/02/2026 End Date 03/16/2026 Overview Salary Range $25.00 - $27.00 Hourly Position Type Part Time with Benefits 20 or More Education Level Associate Degree Category Housing ABOUT THIS OPPORTUNITY: Location: Cambridge, MD

Schedule: 28 hours weekly; Shift 5:00pm - 12:00am

Rate Range: $25:00 - $27.00 hourly

This position is responsible for:

Managing shelter operations to include scheduling, supervising, monitoring, and evaluating all shelter employees, the physical plant, and case management for clients. He/she monitors day-to-day program operations, maintenance, and repair of Emergency Shelter building and grounds; supervises and monitors all contracted maintenance services and vendors; conducts interviews of potential clients to determine appropriateness of admission to shelter; provides case management and counseling services to shelter residents; assists in preparing shelter clients to develop goal plans and overcome homelessness.

Key Responsibilities:

PROGRAM MANAGEMENT

In collaboration with the Corps Officer or Social Services Manager implement and manage the Emergency Shelter Program vision, which is to provide temporary, short-term housing for families/individuals in crisis. Develop, coordinate, implement, evaluate, and revise (as necessary) the programs services based on the needs of the clients; assess the programs strengths and weaknesses and specify program goals, ensuring goals remain aligned with best practices in homeless services, social services, program policy, and Salvation Army agency policy. Implement policies and procedures in accordance with applicable state and federal grants and/or contracts and TSA Social Service policy and procedures. Maintain knowledge of best practices related to services for the homeless and recommend/implement improvements to the program that demonstrates successful outcomes and program effectiveness. In collaboration with the Corps Accountant and the Corps Officers manages the finances of the program in a fiscally responsible manner, adhering to the budget as closely as possible, but balancing income and expenses even as deviations from the budget occur. Collaborate with local organizations to provide individualized life-skills, training, housing, meals and other forms of holistic short-term assistance. As warranted establish and coordinate services from the providers to the Housing Program by securing Memorandum of Understanding MOU. Develop and implement all necessary forms (referral, follow up, goal achievement) to include release of information forms. Collaborate with services providers; coordinate delivery services through case reviews and team meetings to ensure goals are implemented based on the case plan. Establish clear and consistent lines of communication with service providers to ensure client needs are clearly identified and being met. Periodically monitor operations outside the daytime work schedule, that is, to visit the facility during evenings, nights, and weekends; be available to assist residents (by phone, electronic communication or physically as the situation warrants) in the event of emergencies, crisis situations, special events, and/or special needs. Maintain awareness of programs in the community with similar missions and collaborate to ensure services are provided to our clients. Attend community meetings as an opportunity to enhance program visibility and community connectedness. Represent program at external meetings and on committees. Receive and respond to questions or problems regarding operations; does research within the Program to provide information or resolve problems in a timely manner. CLIENT INTAKE/MANAGEMENT

Conduct interviews with potential clients to determine appropriateness of admission to the shelter. Coordinate new client orientation meetings as appropriate to ensure appropriate acclimation into the p ogram; prepare and compile program policies and all paperwork to ensure that incoming clients understand their rights and responsibilities; communicate clear expectations for program participation. Provide counseling with residents, parents, family members, and significant others regarding independent living skills concerns to ensure program effectiveness. Provide case management and counseling services to residents to include developing a case plan with outcomes to overcome homelessness and reenter society as a participating, productive member. Provide referrals to alternative community programs when warranted, and suitable for client needs. Follow up with services providers to ensure residents remain on track of reaching their goals. As warranted, revise and/or reestablish resident goals based on their progress or lack thereof. On a weekly basis provide accurate and up to date client summary to the Social Services Manager and/or Corps Officer. Assists residents of the shelter in developing goal plans to overcome homelessness. Schedules and facilitates life skills group meetings and house meetings. ADMINISTRATIVE

Maintain statistical accountability and all written information for complete case records including participation in internal and external program services to ensure program quality and accountability to funders, and other community partners. Maintain client case files in a professional and confidential manner including completion of client narratives, case plans, incident reports, client logs, and any and all other paperwork relevant to delivery of service. Procure, prioritize, and disseminate all correspondence to ensure communication is in a timely and efficient manner; determines which items require. Research, compile, interpret, and summarize information for various reports, spreadsheets, surveys and special projects. SUPERVISION

Model trauma-informed leadership practices that prioritize emotional and physical safety for residents and staff. Provide coaching and supervision that recognizes the impact of secondary trauma, compassion fatigue, and burnout. Promote reflective supervision, staff wellness, and a supportive team environment grounded in trauma-informed care principles. Conduct interviews with applicants for shelter staff or maintenance/custodial staff employment positions. Supervises the Emergency Shelter desk clerks and housing monitors, relief staff, and any auxiliary staff and building maintenance/custodial staff to include training, instructing, planning, scheduling, monitoring, and evaluation of work. Supervise program service providers and volunteers/interns to include scheduling to maintain appropriate staff coverage, planning and presenting orientation to new staff, program service providers and volunteers/interns, conducting or arranging for presentation of appropriate level of Safe From Harm training, conduct staff meetings and case reviews, monitoring clients progress through regular contact with appropriate program staff, reviewing case files, training in proper methods and procedures of documentation, providing feedback to improve as well as be a resource for difficult cases to staff. Monitor job performance, socialization within the Program, employee attitude and interaction with others and overall performances. Provides employees with necessary information and guidance to correct deficiencies. Provide comprehensive, timely, and professional advice and support to the housing team staff. May also supervise maintenance staff when performing repairs to ensure that work is performed; sign off on work order(s) acknowledging that the work has been completed. Maintain a positive work atmosphere by behaving and communicating in a manner that fosters