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Hotel Arts is dedicated to providing unparalleled dining experiences in Calgary. Our dining outlets are designed to offer artful service, a value-added wine program, and creative culinary offerings. Join us in establishing our restaurants as the premier hotel-based dining destinations in the city.

We are seeking a dynamic and passionate Restaurant Manager to lead our dining outlets. This role is key to delivering exceptional guest experiences through effective leadership, innovative service, and efficient operations.

Duties and Responsibilities 

• Act as the primary leader on shift, setting the tone for service standards, guest engagement, and team energy

• Provide direction, coaching, and support to Outlet Managers to ensure consistency

• Lead by example in all aspects of service, professionalism, and guest interaction

•  Ensure all operational standards, SOPs, and checklists are consistently executed

• Support leadership team development through coaching, feedback, and accountability conversations

• Ensure clear communication between AM, MID, and PM leadership teams through structured pass-ons

• Ensure all FOH systems (POS, reservations, payroll) are properly maintained and executed by the team

• Actively drive average check through strong floor presence, upselling, and team coaching

• Support execution of revenue-driving initiatives including Happy Hour, features, and seasonal programming

• Identify opportunities to enhance guest experience and increase repeat patronage

• Support large party and event execution, ensuring high-quality service and strong guest satisfaction

• Build relationships with guests to develop a consistent base of repeat clientele

• Support hiring efforts in collaboration with Human Resources

• Participate in interviews, onboarding, and training of new team members

• Ensure all new hires receive proper training and are set up for success in their roles

• Provide ongoing coaching, performance feedback, and development plans for team members

• Ensure all performance management processes (documentation, reviews, follow-ups) are completed consistently

• Support the development and execution of training programs for FOH staff

• Ensure all team members maintain strong product knowledge, including food, beverage, and features

• Lead regular pre-shift meetings, communicating key information, priorities, and service focus points

• Ensure all staff adhere to established service standards and outlet expectations

• Ensure all systems (POS, OpenTable, payroll, and other platforms) are functioning accurately and being used correctly by the team

• Oversee scheduling to align with business volumes while maintaining labour targets

• Ensure reservation systems, floorplans, and section allocations are optimized for service and revenue

• Support labour and cost control initiatives in alignment with budget expectations

• Ensure proper inventory practices are followed and discrepancies are addressed

• Ensure all spaces—including dining areas, bar, and patios—are consistently maintained

• Participate in meetings, planning sessions, and operational discussions as required

• Perform additional duties as required that align with the role and operational needs

Qualifications

• Minimum 2–3 years of restaurant leadership experience in a high-volume or upscale dining environment.

• Strong working knowledge of food and beverage service standards, including menu design, wine and cocktail pairing, and guest experience best practices.

• Proficient in restaurant management software, including OpenTable, Silverware, MindBody, Symphony, and Payworks.

• Demonstrated success in team leadership, including hiring, training, coaching, and performance evaluation.

• Excellent communication and interpersonal skills with the ability to build positive relationships with guests, staff, and cross-functional teams.

• Solid budgeting and cost control knowledge, particularly in labor and inventory management, with a proven ability to meet financial targets.

• Detail-oriented with strong organizational skills, capable of managing multiple priorities in a fast-paced environment.

• Problem-solving and conflict-resolution skills with a guest-first mindset.

• Strong understanding of health, safety, and cleanliness standards in food and beverage operations.

• A passion for hospitality and a commitment to delivering exceptional guest experiences.

To learn more about Hotel Arts, visit our website at www.hotelarts.ca.

Please note: Only candidates authorized to work in Canada will be considered. We appreciate all applications, but only those selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer. Join us and be part of our commitment to excellence in hospitality!

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