Job Information
HSBC Senior Associate - GBB CLIENT SERVICING in Cairo, Egypt
Senior Associate - GBB CLIENT SERVICING
Brand: HSBC
Area of Interest:
Location:
Cairo, Cairo, EG, -
Work style:
Date: 3 Mar 2026
The Business Client Services (BCS) supports with all servicing activities for all
Commercial customers in contact with BCS. They are responsible for delivering a
professional service that helps our customers solve their queries, over the
telephone and via digital channels. Through extensive training, skills will be in
developed to ensure that our customers are receiving Good Outcomes. This will
be delivered through actively listening, responding with pace, providing answers
required, offering advice to support the customers journey and being proactive
with additional support/ product information. By achieving this we will drive
customer sentiment in HSBC which will in turn lead to increased opportunities.
When & where you’ll work:
This role is full-time. Successful applicants must be able to commit to the role for
a minimum of 12 months. Flexibility is required as you will be working shift
patterns between the hours of 8AM to 8PM UK time.
Working with the team in Cairo you will be part of a team that is able to
collaborate, interact and support one another as you assist our business
customers. Being in our office together in one place enables you to collectively
create an inclusive, productive workplace.
We operate a hybrid working environment, which means that after your probation
there could be the opportunity to work a minimum of 50% in the office with the
other time working from home, so it’s important you are able to do both. To be
able to work from home you will need to have a suitable home office set up,
which includes a desk and a chair in a location which is safe, secure and free
from the interruptions of day to day life.
In this role you will:
Correspond with our Commercial Banking customers, supporting themwith their everyday banking queries
Build strong relationships by listening to their needs and deliveringsolutions that helps to grow their business
Deliver our customer centric approach, through the embracing oftechnology and demonstrations of digital servicing solutions.
Takes end to end ownership to resolve customers queries at first point ofcontact
Identify FIV customers, record data accurately ensuring that we offer anappropriate service or solution to support our customers when they needus most.
Support the delivery of BCS specialist strategy
Actively support process improvements through raising ideas through thecorrect channels.
Ensure all applicable operational risk HSBC Standards and policies areadhered to and report any breaches in accordance with local procedures.
Confidently manage financial crime by identifying, assessing, accepting,monitoring, escalating and mitigating risk.
Ensure client satisfaction is achieved by consistently delivering excellentservice.
To be successful in this role you should meet the following requirements:
The ability to build a relationship and rapportwith excellent verbalcommunication skills. Whilst identifying new opportunities for growth withinthe business.
A team player that is happy to collaborate and deliver on common goals
Problem solving skills the ability to think on your feet and create solutionsfor our customers
Willingness to take ownershipof all customer interactions
Self-led enthusiasm to grow, succeed and learn
Forward thinking, progressive mindset with the ability to adapt to changewell
Good written and verbal communication skills, enabling productivedialogue with internal and external customers.
Champion and drive successful customer satisfaction.
The ability to demonstrate role model behaviours and organisationalvalues setting the standard for others
Effective time management skills
Being open to different points of view is important for our business and the
communities we serve. At HSBC, we’re dedicated to creating diverse and
inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual
orientation, or age. We are committed to removing barriers and ensuring
careers at HSBC are inclusive and accessible for everyone to be at their best.