Job Information
PaxeraHealth Renewal Accounts Manager – SaaS in Cairo, Egypt
Job Summary: The Renewal Account Manager-SaaS at PaxeraHealth Corp. is responsible for driving SaaS contract renewals and promoting value-added services to enhance customer success. This role is pivotal in maximizing retention, ensuring zero churn, and increasing renewal revenue through proactive engagement and tailored service solutions.
Key Responsibilities:
Sales & Business Growth:
Develop and execute strategies to achieve and exceed service sales revenue targets.
Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth’s solutions.
Identify opportunities for upselling and cross-selling new features to existing customers.
Customer Retention & Zero Churn:
Implement proactive engagement strategies to ensure customer satisfaction, long-term commitment as well as zero churn.
Monitor customer experience, identify pain points, and collaborate with teams to resolve issues before they impact retention.
Partner with the Customer Success team to enhance customer relationships and loyalty.
Customer Relationship Management:
Build strong relationships with partners, healthcare providers, hospitals, and imaging centers to understand their service needs.
Act as the primary point of contact for service-related inquiries and contract negotiations.
Ensure customer satisfaction through ongoing communication, consultation, and personalized support.
Collaboration & Cross-Functional Coordination:
Work closely with Customer Care team to align service offerings with customer needs.
Coordinate with Sales and Marketing to effectively promote service packages.
Provide market insights and customer feedback to improve service offerings and drive innovation.
Market Analysis & Reporting:
Analyze market trends and competitor offerings to enhance PaxeraHealth’s service portfolio.
Track and report service sales performance, providing insights for continuous improvement to management review
Job Requirements
Bachelor’s degree in Engineering, Healthcare Management, or a related field.
7+ years of experience in SaaS renewals, account management, customer success, or subscription sales.
Proven ability to drive contract renewals, upsell/cross-sell services, and achieve revenue targets.
Strong focus on customer retention, satisfaction, and zero churn.
Experience managing relationships with enterprise customers; healthcare IT experience is a plus.
Excellent communication, negotiation, and relationship-building skills.
Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams.
Strong analytical skills with experience reporting on renewal performance and customer insights.
Proficiency with CRM tools and SaaS business models.
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