Job Information
C&S Wholesale Grocers, Inc. Community Manager, Corporate Banners in Byron Center, Michigan
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.
Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.
Ready to contribute to the success of our food solutions company? Apply now!
Location:
850 76th Street S.W. - Byron Center, Michigan 49315
Position Summary:
This roleis responsible forbuilding,growingand managing our online community across all social media platformsforcorporateretailbanners.The ideal candidate has a deep understanding of social media trends, excels at audienceengagement,and canmaintaina consistent brand voice while fostering authenticinteractions with followers.
Here’s what you’ll do:
Community Engagement
Monitor,moderateand respond to comments, messages and mentions across social media platforms (e.g., Instagram, Facebook, TikTok, etc.)for corporateretailbanners.
Proactivelyinitiateand participate in conversations with shoppers,influencersand brand advocates.
Foster a positive,inclusiveand engaged online community.
Social Listening
Manage social listening for theretailbanners by activelymonitoringonline engagements, brandperceptions, customersentimentand leverage forbuilding new community initiatives.
Lead social listening initiatives toidentifybroader trends, customerperspectivesand opportunities to expand brand exposure.
Engage in social listening across competitive and complementary brands.
Content Creation
Owncontent calendars and align withbannerownersmonths in advance based on campaigns, holidays,trendsor new product launches.
Be ready to create agile content as opportunities arisequickly to ensuretimelyexecution against relevant trends.
Workwithdesigners and copywriters totailorcontentbased on the platform.
Identifyuser generated content opportunities and manage reposts and shares with proper credit.
Brand Reputation & Crisis Management
Escalate issues or negative feedback according to internal protocols.
Monitor sentiment and brand mentions to protect and enhance brandreputation.
Additional Responsibilities
- Take onadditionalresponsibilities as assigned or as the business needsevolve.
Here’s what you’ll need:
Education
Bachelor's degree (required) in Advertising, Communications, BusinessAdministrationor relatedarea.
Equivalent combinations of education and experience will be considered.
Experience
2-4+years of experience managing online communities or social media accounts for a brand.
Minimum of 3+ years of job experience in Marketing, Advertising, or relatedarea.
Experience with Marketing software and tools required.
Skills & Abilities
Strong written and verbal communication skills.
Ability to adaptina dynamic digital landscape by staying on top of changing trends, technologies, and community needs.
Analyze social media metrics and engagement data to understand what resonates with the community and refine initiatives accordingly.
Must haveattention to detail and effective planning, organization,prioritizationand project/time management skills to meet deadline driven timelines.
Proficient computer skills including Microsoft Office (Word and Excel)required.
Travel Requirements
- Willingness to travel, including overnight stays, up to15% depending on business needs.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offera robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
Company: SpartanNash
Job Area: Corporate
Job Family: Marketing
Job Type: Full time
Req ID: R82508