Job Information
Super 8 Night Auditor-Part Time in Burnham, Pennsylvania
Part Time- Hours can vary from 24-32 hours weekly
Night Auditor Hours (11PM-7AM) is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out. The night auditor is the number one, frontline person whose service determines a guest's experience. This position will be working 3 or 4 nights per week. 11:00 PM to 7:00 AM. Must have basic computer skills, some interaction with guests.
PERSONAL QUALIFICATIONS:
Be honest, reliable
Be ready to begin work at the specified time
Be well groomed and aware of personal hygiene; adhere to dress code policy as mentioned in the company policy/Training .
Offer courteous and sincere hospitality at all times. Understand what is meant by "good customer service." Provide uniform, efficient, courteous, high quality service in a clean and organized environment.
Handles, understands and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management.
Follow training guidelines using good judgment and common sense.
Communicate and work well with supervisor and hotel employees.
Keep the work area, equipment, and lobby clean and orderly. Has a concern for cleanliness and orderliness of work area and equipment.
Keep all business confidential both on and off duty.
Reliable transportation, Flexibility & Availability to work
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Providing information to guests about hotel policies, services and amenities.
Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
Selling and upselling rooms to "walk-in" customers.
Entering/changing reservation information on the computer system.
Posting charges to guest accounts.
Processing payments from guests.
Closing, balancing and making necessary corrections to guest accounts.
Completing computer audit report.
Performing all the duties as outlined in the training manual.
Operating hotel reservation system. Use established greetings when answering the phone or meeting guests in person. Speak with warmth and friendliness. Find a way to say "yes" to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
Cleaning the front desk and lobby area.
Maintaining daily logs.
You are a part of the property's security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
Requires standing for long periods of time and being able to reach approximately 48 inches in height.
ADDITIONAL RESPONSIBILITIES: • Any other duties assigned by Supervisor. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, changes in personnel, work load, etc.)