OneMain Financial Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13519295

Description

Were small town techies, and Kansans, at heart. We want to see our communities thrive. Good hospitals, schools, booming businesses. If we can help make that happen with our fast internet, we are all about it. The thing is, we didnt get into broadband because we wanted to start a business in Kansas. We started a business because we wanted to provide broadband to Kansans. Theres a difference. Were not a corporation, were a small crew with huge aspirations. When you call us, youll get a real person a local on the phone who cares about you and your community. And when youre ready for the fastest internet in the country, well come running.

Opportunity:

Are you someone that has a passion for helping others? Do you enjoy digging into details in order to solve problems? If so, this could be the opportunity you are looking for! We are seeking aScheduling Specialistto join our team! This position plays a key role in bringing on new customers as we expand our Ideatek footprint across the state of Kansas. This position is also cross-trained to assist with dispatch operations.

Location:

This role may be remote or hybrid with occasional travel to Buhler or Wichita as needed. This role supports a weekend on-call rotation and some holidays.

Key Responsibilities:

• Coordinate and manage the scheduling of wireless and fiber installations for residential and business customers.
• Support the Operations team by efficiently rescheduling and updating installation appointments as needed
• Partnering closely with our Operations, Sales, and Construction teams to relay critical updates.
• Deliver exceptional customer service, consistently going above and beyond to address customer needs, manage expectations, and ensure a positive experience.
• Clearly articulate schedule plans, changes, and relevant information to all appropriate internal team members.
• Contribute to additional project work as needed to support the team and business objectives.
• Proactively identify and resolve scheduling conflicts, optimizing technician time and customer satisfaction.
• Respond promptly to customer inquiries and dispatch update requests.
• Manage technician time allocations to maximize efficiency and coordinate with leads to address capacity constraints and fill scheduling gaps.

Desired Attributes:

• Possess outstanding verbal and written communication skills, with a knack for active listening and effective problem resolution.
• Demonstrate excellent planning, organizational, and time management skills, with an ability to multitask effectively and prioritize.
• Strong critical thinking skills when analyzing scheduling scenarios, identifying potential issues, and implementing solutions.
• Maintain a high level of accuracy and attention to detail in all aspects of scheduling and record-keeping.
• Committed to providing outstanding customer service and building positive relationships.
• Adapt to changing priorities, manage unexpected challenges and maintain a positive attitude under pressure.

Experience/Knowledge Required:

• 2+ years of relevant work experience in scheduling or dispatch.
• Experience working in scheduling software or CRM systems.
• Highly proficient in managing and prioritizing schedules in a high-volume environment.
• High School diploma or equivalent.

Why Work for IdeaTek

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with indi idual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities