Job Information
Catholic Health Manager Patient Financial Services in Buffalo, New York
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: Yes
Work Schedule: Days
Hours:
Mon - Fri 8am to 4pm
Summary:
The Manager, Patient Financial Services will have direct oversight for the Supervisors, Accounts Receivable Specialists, and Audit Appeals Specialist responsible for audit appeals, cash reconciliation, cash posting, cashiers, billing, denials, and follow up, to include inpatient and outpatient services, for all payers, including all government and non-government plans. Works closely with Contract Management team to oversee and assist with the root causes contributing to recurring incorrect reimbursement and identification of root causes. This job will require strong communication skills, demonstrated problem solving skills, and excellent analytical skills. Requires the ability to successfully interact with and partner with all departments across Catholic Health, both clinical and financial. This position requires the ability to inspire trust of the team that is being supported, encourage a culture of transparency and accountability, with strong mentoring skills.
Additional responsibilities will involve managing the ongoing review and analysis of EPIC Dashboards, Key Performance Indicators, and Financial Pulse goals. Directly managing work for the teams, mentoring teams through coaching, active knowledge transfer, and support in difficult situations. Will remove obstacles for the team, both from a technology and operational perspective. Ensures compliance with all state and federal regulatory agencies.
Responsibilities:
EDUCATION
Associate’s degree
Bachelor’s degree preferred
Significant, demonstrated acute care accounts receivable leadership experience (10+ years) will be considered in lieu of degree
EXPERIENCE
Minimum five (5) years of experience in business related field
Significant experience in acute care accounts receivable management
Experience with managing large teams
Experience with business process re-engineering and change management desired
Demonstrated experience in mentoring staff
KNOWLEDGE, SKILL AND ABILITY
Expertise in business area
Proven leadership ability
Analytical and problem solving skills
Strong communication skills
Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change
Strong interpersonal skills
Proficient with MS office – Excel and Word
Ability to work well with all levels of the organization
WORKING CONDITIONS
ENVIRONMENT
- Normal heat, light space, and safe working environment; typical of most office jobs