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Shaner Operating Corporation Housekeeping Supervisor | Buffalo Marriott LECOM HARBORCENTER in BUFFALO, New York

Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline. Shaner Hotel GroupShaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.We partner with the top Hospitality Brands including independent locations as well. We provide a variety of servicesfor investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! * Be available to work a flexible schedule, including weekends, holidays, and varied shifts. * Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. * Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. * Handle guest complaints ensuring guest satisfaction. * Train and develop team members and ensure all required training is complete according to standards. * Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. * Assist staff with their job functions to ensure optimum service to guests. * Monitor and maintain cleanliness, sanitation, and organization of assigned areas. * Performs housekeeping, laundry, and houseperson functions whenever necessary. * Other duties as assigned.ResponsibilitiesMaintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.Qualifications * Prior housekeeping experience in the hospitality industry; supervisory experience a plus. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. * High school graduate or equivalent, some college preferred. * Bilingual English/Spanish a plus. * Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.Job Type: Full-timePay: $19 an hourWork Location: In personBenefits: * Health insurance * Paid time off * 8 Paid holidays * Marriott Hotel Discounts * 2 Complimentary night hotel stays per year at any Shaner Hotel property * 1 Complimentary meal per shift worked * Located on bus and metro routes.

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