Job Information
University at Buffalo Director, IT Customer Experience in Buffalo, New York
Position Title: Director, IT Customer Experience
Posting Number: P260049
Employer: State
Salary Range: Commensurate with Experience
FTE: 1.00
Preferred Qualifications:
Master’s degree
Experience as a senior leader at a higher education institution directing IT customer experience, client services, classroom technology or technology support
Experience with academic technology or classroom technology support
Familiarity with IT service management ( ITSM ) frameworks and practices (e.g., ITIL or similar) and experience applying them in a pragmatic, customer-centered manner
Demonstrated experience building strong partnerships across academic, research, and administrative units and serving as an effective, outward-facing IT leader
7 or more years of progressive experience in customer experience as well as experience leading customer understanding initiatives and executing customer experience improvement action plans within a complex organization
Proven ability to lead change in a decentralized environment