Job Information
API Heat Transfer Customer Service Representative (on-site) in Buffalo, New York
API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our growth in the new year. If you enjoy engaging with customers, providing solutions, and initiating growth, we'd love to talk to you about our Customer Service Representative!
At API we take our culture transformation seriously! To help find the best fit for our positions and organization, we ask that you complete our 10 minute Culture Index Survey. Simply follow the link after submitting your application to help us use our interview time to dive deeper into your job behaviors and work history. https://go.cultureindex.com/s/7Y0awCvsZZ
What We Offer You:
Opportunity to learn from and contribute to a premier, global company
Be part of leading-edge technology for the heat transfer industry
Ability to impact customers across multiple industries
Full health & welfare benefits, 401(k), PTO, and developmental opportunities!
Pay Range: Min $21 per hour - Max $25 per hour
What You Will Do:
The Customer Service Representative provides the necessary customer service support to both customers and sales representatives for aftermarket sales. This includes but is not limited to quoting aftermarket spare parts and reviewing and entering aftermarket spare parts orders. This is a great opportunity to learn about and develop expertise in this product line by working directly with customers, products, and pricing. Key responsibilities will include:
Handle General Phone & E-Mail Inquiries regarding orders from customers and sales representatives
Quote Aftermarket Spare Parts (Gaskets, O-rings, Seals, Standard Bonnets, Zinc Anodes, Tube Plugs, Separators, Plate Packs, etc) including cross referencing current and old part numbers and obtaining quotes from Vendors
Review and accurately enter Aftermarket Spare Parts Orders
Assist with maintenance of Aftermarket Quote Log
Review Spare Parts Orders for On Time Shipments & Gross Margins and report findings/issues
Coordinate and perform the sales team activities associated with the RMA process
Physical Requirements
Ability to sit, stand, and walk within both office and production floor environments.
Occasional lifting of up to 20 lbs.
Visual acuity for screens and documents.
Ability to wear PPE on the shop floor.
Frequent use of hands for typing and document handling.
What You Bring:
Associates degree or equivalent industry experience
At least two years of customer service experience in a professional environment and/or manufacturing company preferred
Experience in supporting internal and external customers
Heat exchange or mechanical knowledge highly desired!
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and comply with all applicable federal, state, and local fair employment practices laws. We do not discriminate based on any protected status.
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