Job Information
Buffalo Lodging Associates, LLC Assistant General Manager in Buffalo, New York
Description
Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202
We are looking for a Assistant General Manager to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.
A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!
We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:
Weekly pay
Paid vacation, sick days and holidays
Medical, dental, vision insurance
401K Retirement plan with company match
Travel discounts on our branded properties
Career growth opportunities
Role:
The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.
Responsibilities & Duties:
Managing the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned.
Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
Manage the front office operations and supervising directly the front desk and food and beverage staff.
Resolve guest concerns while maintaining high franchise Guest Service scores.
Foster a positive, cooperative work environment between staff and management.
Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
Administrative tasks such as reporting, inventories, accounting processes and much more.
Salary range: 62K-73K
What You Bring Us:
Two years related management experience, and hotel brand knowledge.
Extensive experience with rooms, housekeeping and food and beverage.
Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
Expertise in standard hotel management systems.
Hands-on leadership
Valid Driver’s License
Qualifications
Skills
Preferred
- Microsoft Word: Intermediate
Behaviors
Preferred
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Peer Recognition: Inspired to perform well by the praise of coworkers
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
- Bachelors or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.