Job Information
Cognizant End User Support Specialist (ARG) in BuenosAires,BA-Tucuman, Argentina
End User Support Specialist
About the role
As an End User Support Specialist , you will make an impact by delivering high‑quality technical assistance to end users across software, hardware, and device platforms. You will be a valued member of the IT Support team and collaborate with cross‑functional partners to ensure accurate, timely resolutions and an outstanding user experience.
In this role, you will:
Provide multichannel support to end users via Microsoft Teams, phone, and ticketing portals.
Resolve incidents, service requests, and queries through ServiceNow.
Troubleshoot and support Windows, macOS, iOS, and Android environments.
Support Microsoft 365, including Teams and core productivity applications.
Diagnose, repair, configure, and maintain hardware and end‑user equipment.
Work model: Onsite
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role’s business requirements, this is an Hybrid (3 days per week in Cognizant office and 2 days per week working from home) position located in Argentina .
Shift options supporting
11:00 AM – 8:00 PM Argentina
12:00 PM – 9:00 PM Argentina
Holiday requirement: Associates may be required to work during local national holidays depending on shift design.
What you must have to be considered
Advanced English proficiency (mandatory), both written and verbal, as it is the primary support language.
4–5 years of experience providing technical or end‑user support.
Experience supporting multiple operating systems and mobile device platforms.
Strong customer service orientation with effective problem‑solving abilities.
Hands‑on experience with Microsoft 365, Teams, and productivity tools.
Ability to troubleshoot, repair, and maintain hardware.
Experience installing, configuring, and maintaining end‑user equipment.
These will help you stand out
4–5 years of deskside support experience.
Knowledge of Microsoft Endpoint Management (MEM) and Active Directory.
Experience with Autopilot and Apple Business Manager.
Spanish language skills (optional).
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.