OneMain Financial Jobs

What We Offer

• Opportunity to be part of a rapidly expanding organization

• Training, continuous learning, and certification opportunities

• A pleasant, inspiring, and multicultural work environment using state-of-the-art technologies

• Modern office building in an easily accessible location (10–15 minutes commute from the city center)

• Competitive salary and cafeteria benefits , including:

• Free sport allowance near office buildings

• All You Can Move SportPass (discounted price)

• Medical benefits and additional perks

• Reimbursable language courses

Qualifications

• Demonstrated experience in service desk operations (required)

• Proven ability to lead and mentor a team in a fast-paced environment (nice to have)

• Strong problem-solving skills and high attention to detail

• Ability to work independently while collaborating effectively with stakeholders

• Fluent German and English (required)

Key Responsibilities

• Ensure SLA targets are consistently met

• Support team members with ticket resolution, categorization, and prioritization

• Actively manage the floor, including call handling and ticket backlog management

• Provide first-level resolutions and ensure proper ticket escalation when required

• Handle incident resolution and recovery ticket closure

• Coordinate teamwork based on daily operational priorities

• Organize team huddles and actively maintain high team motivation

• Assist the Operations Manager with:

• Documentation and Knowledge Base creation

• Training and mentoring of agents

• Act as Point of Contact (POC) for training and development-related activities

• Prepare and deliver daily, weekly, and monthly consolidated reports

• Perform metrics collection and analysis

• Identify, assess, and mitigate operational risks

• Participate in review meetings and propose continuous improvement initiatives

• Manage quality standards , including audit preparation and Operations Maturity requirements

• Actively participate in client meetings when required

• Ensure adherence to and enforcement of working processes and policies

• Monitor attendance at the beginning of each shift and report any SLA-impacting absenteeism

• Be available for occasional travel , if required

• Execute additional tasks assigned by the Team Lead, Operations Manager, or Service Delivery Manager

• Performance will be measured against SLA commitments to the customer

CogHU103

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.