OneMain Financial Jobs

Customer Operations Specialist – German speaker

Location: Budapest, Hungary

Work model: Hybrid

The Customer Operations Specialist will be responsible for providing the highest level of customer service and problem resolution within the guidelines of the service policy.

We offer:

· Training and continuous learning and certification opportunities

· Chance to be part of a rapidly expanding organization

· Multilingual environment

· Easy to access location and modern office building

· Hybrid work model

· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks

· Reimbursable language courses

· Team events and Company events (cool and youthful parties with team-games, etc.)

· High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

· Act as first point of contact for customers

· Manage group mailbox ensuring that all orders are placed and all inquiries are dealt in a timely manner

· Raise tickets for customer data updates

· Process credit notes as required relating to price or delivery discrepancies

· Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns

· Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise

· Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions

· Ensure daily statistics are submitted in a timely manner

· Ensure all work instructions are kept updated as required

We are looking for you if you:

· Speak native German and at least intermediate English

· have High school degree

· have experience in working with customers or in an international environment

· have experience of using ERP systems, preferably SAP

· have good planning and organizational skills

· are ready to learn new applications and solutions and has quick learning ability

· have excellent time management skills

· are able to work independently

CogHU103

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.