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Company description

Publicis Groupe is the world’s largest agency holding group, leading in Digital, Creative, and Media transformation. With nearly 100 years of experience and 100+ markets worldwide, we’re proud to be ranked the #1 Agency Group globally by Forbes.

Here in Budapest, Publicis Groupe Hungary is the country’s largest integrated creative and media agency—home to 400+ experts , 250+ awards.

With our Power of One model , we offer expertise in Creative, Media, Digital and Production. Our modular setup integrates these disciplines, giving clients seamless access to the right blend of services to support their business and customers’ journey.

Behind every bold idea and award-winning campaign, there’s a foundation that keeps it all running smoothly. That’s where our support functions come in. From Talent to Finance and Operations, these teams build the structures that help creativity thrive and make sure our people and clients get the very best.

If you’re passionate about creating impact through organization, people, or numbers—and want to shape how great work gets made—you’ll find your place here.

Overview

OPERATIONS MANAGER – Process & Workflow excellence

We are looking for an Operations Manager to strengthen our agency’s operational excellence and workflow stability. This role sits at the heart of the organization and ensures that our project delivery model is structured, scalable, and consistently applied across teams.

This position is ideal for someone who enjoys bringing clarity to complexity, creating structure in fast-paced environments, and enabling teams to work more efficiently. The Operations Manager will own and continuously improve internal workflows, drive process compliance, and support cross-functional collaboration between Account, Project Management, Production, Finance, and Leadership.

What you’ll do

• Own andmaintaincore agency workflows (project lifecycle, approvals, handovers, delivery stages)

• Ensure process compliance across teams andmonitoradherence in operational tools (e.g.Monday)

• Identifybottlenecks and inefficiencies in ongoing projects

• Facilitate workflow clarification between departments

• Maintain and continuously improve SOP documentation

• Support onboarding of new joiners from a process perspective

• Prepare workflow-related reports and insights for leadership

• Initiate and lead smaller process optimization initiatives

• Own and manage timesheet system governance (structure, compliance, data accuracy)

• Monitor timesheet completion rates and follow up with teams

• Ensureaccuratetime allocation aligned with project structure

• Providetimesheet-based insights to support operational and financial visibility

Team Collaboration & Stakeholders

You will work closely with:

• Account Management

• Project Management

• Production teams (Creative, Digital, 3D, etc.)

• Finance

• Leadership

What we are looking for

We are seeking a structured, proactive professional who enjoys designing and stabilizing systems in a dynamic agency environment.

• 3–5 years of experience in operations, project management, or process management

• Experience in an agency or fast-paced service environment

• Strong understanding of project lifecycle and delivery workflows

• Experience in process mapping and documentation

• Experience in operational reporting

• Experience working with project management tools (e.g.Monday, Asana, Jira)

• Advanced Excel / Google Sheets

• Exposure toautomationor AI-supported workflows is considered as an advantage

• Change management experience is considered as an advantage

• Basic financial understanding (project costing, margin awareness)

• Ability to coordinate cross-functional teams

• Confident communication skills

• Structured, analytical mindset

• Strong ownership mindset

• Fluent English skills

Additional information

Why should you join Publicis Groupe?

• Diverse & Inclusive Environment - Viva La Difference is in our DNA.

We don’t just accept differences—we celebrate them. With 30+ nationalities under one roof, our team is proof that diversity fuels creativity and innovation. Our DE&I initiatives make sure every voice has space and every idea is valued.

• Thriving Community – Built on camaraderie.

We nurture a culture of involvement—colleagues who show up for each other, collaborate, and share wins. From Thirsty Thursdays to DE&I days and team-building events, we create space for real connections (and the occasional celebration dance).

• People-First - Well-Being Always .

We believe you can only bring your best when you feel your best. From initiatives like Working with Cancer and Screening Time Off, to coaching, mental and physical health support and women's health program, we provide the tools and flexibility to help you create a work–life balance that truly works for you.

• Grow With Us. - Your career, your runway.

Your journey is yours—we’re just here to fuel it. With tools like Marcel, our AI-powered platform, together with global learning programs, local classes and workshops, we’ll help you thrive and build a future-proof, AI-ready skillset.

• Flexible Work Arrangements – Your work, your rhythm.

Some days you’re office-ready, other days you’re better from home—we get it. Our flexible hours and hybrid options let you set the rhythm. And yes, your furry friends are always welcome in the office - paws on the floor, ideas on the table.

• Global Mobility with Work Your World – The world is your office .

Why stay put when you can take your job global? With Work Your World, you can spend a few weeks working from a selected Publicis Groupe office worldwide. Want to swap apartments with a colleague in Paris or Madrid? Go for it. It’s not just travel—it’s adventure with a laptop.

We’ve built this far—now let’s build forward, together.

Publicis Groupe Hungary is an equal opportunity employer. We believe different perspectives spark stronger ideas. That’s why we welcome applicants of all races, colors, religions, sexes, sexual orientations, gender identities or expressions, ages, national origins and disabilities. Everyone deserves an equal chance to thrive here, and we’re committed to making our hiring process - and our workplace - accessible, inclusive, respectful, and supportive for all.