Job Information
Roche Learning Systems & Solutions Analyst in Budapest, Hungary
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Responsibilities
Role Specific Responsibilities:
Provide troubleshooting support and resolution for Business Learning Representatives and Global Learning Services as appropriate for system related issues (i.e. Cornerstone, ServiceNow)
Partner with local and global teams on the implementation of new systems and initiatives across Learning Community
Support the development of training content and delivery as needed.
Service Delivery
Ensure consistent and reliable service delivery for customers serviced.
Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Ensure end to end ownership of resolution
Ensure operations according to defined KPIs and SLAs.
Ensure regulatory compliance in line with the countries, customers, and regulations.
Cross-Functional Collaboration
Collaborate with peers within the region and globally to ensure the Global Learning Services network provides consistent and effective services to our customers
Achieve our People Support Solutions vision by driving global consistency through collaboration.
Who you are
You bring the following skills and competencies:
Experience in a shared service center, preferably in an HR services environment.
Proven track record of being able to deliver in a matrix organization.
Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
Ability to thrive in an ambiguous and multicultural environment working across borders.
Experience effectively working in a matrix organisation across geographies and divisions.
Core capabilities include:
Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)
Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)
Collaborate and partner with business, Learning Center of Excellence, Learning IT, local and global stakeholders to support strategy, design and processes that deliver global objectives. Includes analysis, process harmonization, improvements,system innovations, enhancements, functionality.
Further requirements
We are seeking an individual with:
Bachelor’s degree in Business, Information Technology, Human Resources or a related field or equivalent
2+ years’ experience as Learning Analyst, HRIS Analyst, HR Business Analyst, or similar role
Prior Learning Management system support experience or equivalent
Experience in gathering and documenting end-user requirements
Experience in developing and executing end-user training
Experience in creating ‘use case’ test cases and organizing and executing system testing
Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Chinese)
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Petaling Jaya. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.