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Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service teams empower seamless operations and drive exceptional results across our electrical, industrial, and corporate teams.

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY

What you'll do:

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business.

Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Job responsibilities:

-Handles inquiries via phone, chat and email from customers and/or internal parties.

-Order management: order entry, price checking, order clearing compliant with Eaton's policies

-Complaint handling

-Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

-Handles a variety of pre-sales or post-sales service functions

-Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

-Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

-Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

-Bachelor’s degree (BSC/BA)

-1-3 years experience in customer support

Skills:

-English language knowledge minimum B2 level and fluent German

-Basic MS Office

-SAP/Oracle knowledge or any Case Mgmt Tool is an advantage

-Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

What we offer:

Competitive compensation and benefits package

Challenging projects in dynamic collaborative team

Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.

We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

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What we can offer to you:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private

Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward

system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance

your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life

balance

• Talent Management and Career Development: We are dedicated to your professional

growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill

room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility:Join a socially responsible organization committed to making a positive

impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing

your hard work and contributions