Job Information
Honeywell Service Contract Manager in Bucuresti, Romania
As a Service Contract Manager here at Honeywell you will be accountable for ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and broader Honeywell Process Solutions (HPS) team within the assigned territory customer group (Hungary, Romania, Slovakia). The role will ensure all Contracts are renewed on time and drive growth across service contracts growth. This will be achieved through regular customer communications, delivery coordination, and ensuring the delivery teams engaged with the customer base execute all committed SERVICE CONTRACT deliveries in manner that ensure compliance to Honeywell and Customer Health, Safety and Environmental requirements in the most effective and efficient way compliant to LSS Global Service Methodologies (GSM).
Customer Engagement - Develop strong trust relationships with key contacts in the assigned accounts. Ensure Contracts meet their KPIs and discuss contract deliverable performance & KPI performance with customers
Renewal & Growth -Be accountable for ensuring contracts are renewed on time, right through to receipt & booking of customer PO, whilst ensuring both price and scope increase.
Operational Support – Ensure the contracts are safely delivered to satisfy the customers requirements, whilst ensuring the financial health and proper financial forecasting of the service contract.
Work Force Planning - Provide SIOP labor planning in line with backlog and front log to ensure labor resourcing long term needs are communicated to the Field Service Manager.
Training and Development - Support the development of individual employees through the HPD process and support in the rollout of processes, tools, initiatives and new products.
Fluent in Hungarian, Romanian, English.
Min. 4 years of process automation industry experience.
Min. 3 years of experience supporting a Services organization with exposure to periodic customer contracts.
Sales and negotiation skills to enable contract selling and order closure.
Project management skills: ability to successfully manage multiple tast simultaneously, influence and challenge a team to perform, and handle varying workloads and priorities.
Full driving licence required.
Our offer:
Competitive Salary regularly increased based on your performance;
Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
Medical Insurance Plan paid by the company;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Work experience opportunities to help you grow your career with us;
Global employee networks to help you connect and grow;
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your work-life balance;
Flexible working hours;
Fresh fruit days in the office.
Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.