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As a Customer Experience Specialist here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements. Your insights will ensure exceptional service and support. You will report directly to our Customer Experience Supervisor and you’ll work out of our Bucharest location on a Hybrid work schedule (2 days from home + 3 days from the office).

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;

• Operates changes according to process requirements in various existing records

• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)

• Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements

• Processes changes in project structures or orders, depending on the requests received

• Reviews and updates/completes the necessary information for work orders in SMS, according to the process specifics and requests

• Handles customer configuration requests (creating, modifying, extending and creating links

• College graduate

• Minimum 1 year experience on Customer Experience Specialist role

• Fluent Romanian, English and French

• Strong communication skills (both written and verbal)

• Analytical and Problem-solving skills

• Team player

We offer:

• Competitive salary regularly based on your performance

• Enjoy 25 vacation days per year, plus extra days off for life's special events

• Meal vouchers

• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)

• Medical Insurance Plan paid by the company

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.