Job Information
Oracle Product Support Manager in BUCHAREST, Romania
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our our solutions. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
As a Production Support Manager a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will manage the team that is responsible for performing solution-related service request investigation, incident resolution, and application maintenance.
Ensure all phases of support are properly tracked
Prioritize and schedule work resources
Meet quality standards, promote client satisfaction, and adhere to SLAs
Act as an escalation point
Lead, direct and review the team's work to achieve operational or functional targets or objectives with measurable
Travel up to 20%
Participate in on-call rotation as needed
Willing to work from the Bucharest office 5 days per week
Career Level - M2
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.