Job Information
Caterpillar, Inc. Customer Service Representative in Bucharest, Romania
Career Area:
Finance
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The position requires the ability to perform any of these tasks when assigned, based on business priorities, workload distribution, and operational needs.
Responsibilities:
Preparing new contracts based on credit approval and delivering them to customers
Assisting customers with requests related to active contracts (payments, schedules, insurance, etc.)
Processing asset registrations with local authorities Cooperating with the Legal team and external partners in cases involving asset repossession
Explaining documentation, pricing/quotations, and product details to dealers and customers
Issuing invoices/notifications for lease and loan contracts
Coordinating the insurance process including claims handling with the external insurance broker
Ensuring smooth and timely circulation of documents between dealers, customers and Cat Financial
Executing contract modifications (rescheduling, assignments, early buyouts)
Requirements:
Minimum 1–2 years of relevant experience in a customer service function within a finance/banking or leasing organization (experience in a captive business model is a strong advantage)
Bachelor’s degree in economics, finance, accounting, or a related field
Solid working knowledge of Excel and Word
Good English skills (spoken and written)
Strong customer focus
Self-driven, proactive and ambitious approach to responsibilities
Ability to learn quickly and perform well in a fast‑paced environment
Strong interpersonal and communication skills; team‑oriented mindset
Availability work full on-site (5 days a week)
We offer:
Full-time employment contract for indefinite period
Monthly base salary and quarterly incentive compensation depending on individual performance & company results
Meal, holiday, cultural, gift vouchers within the established budget
Individual medical insurance and corporate life & accidental Death insurance
Extra holiday and days off
An opportunity to work for the finance company of the world's largest construction equipment manufacturer
Posting Dates:
February 24, 2026 - March 9, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .