Job Information
Expeditors Customer Service Quoting Specialist in Bucharest, Romania
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Main Responsibilities
- Spot Quoting Operations (All Transport Modes)
Process spot quote requests for air, ocean, road, rail, and multimodal solutions from European origins to global destinations.
Analyze shipment requirements (dimensions, weight, routing, deadlines, special handling) and propose the most suitable transport mode and routing options.
Retrieve rates from internal tools and systems to build competitive, accurate quotes.
Ensure all spot quotes are created, updated, and closed in internal systems within the required deadlines.
Prioritize urgent requests and communicate proactively with branches and stakeholders.
Ensure full compliance with internal policies, external regulations, and customer‑specific requirements.
Maintain a detailed understanding of Europe-origin capabilities, transit times, carrier options, gateways, and constraints.
Follow all SOPs and pricing guidelines to ensure consistency and data quality.
- Collaboration & Network Alignment
Work closely with European sub-regional quoting desks to understand local constraints, product capabilities, and customer expectations.
Coordinate with global partner branches to ensure accurate end‑to‑end pricing and routing.
Maintain strong communication with European sub-regional quoting desks for rate updates, capacity constraints
Collaborate with European sub-regional quoting desks to support customer-specific quoting needs
Track and follow up on ad-hoc requests to ensure high responsiveness and customer satisfaction.
- Profitability & Decision‑Making
Make informed decisions on routing, mode selection, and cost structures based on internal guidelines
Identify margin improvement opportunities or alternative routing solutions.
Escalate complex or high-impact quotes to supervisors or product teams where required.
- Reporting, Analysis & Continuous Improvement
Maintain weekly/monthly reporting on quote volumes, win/loss performance, profitability, and turnaround time.
Analyze trends by mode, lane, product, and customer to identify improvement opportunities.
Suggest process improvements to enhance speed, standardization, and data quality.
Support audits and quality checks to ensure accuracy of rates, surcharges, and operational details.
Key Skills & Competencies
Strong understanding of at least one transport mode (air/road/ocean/rail), with willingness to learn others.
Excellent analytical and commercial mindset.
Fast decision-making and the ability to prioritize multiple deadlines.
Strong communication and stakeholder management skills.
Accuracy, attention to detail, and high discipline in following SOPs.
Ability to work in a high-volume, fast-paced quoting environment.
Previous experience in cargo transportation industry or pricing is a plus, but not mandatory
Proficient in MS suite – including Outlook experience
Excel knowledge is an advantage
All your information will be kept confidential according to EEO guidelines.
Expeditors offers excellent benefits:
Meal Tickets
Medical Health Plan
Life & Accidents Insurance
Day off for your Birthday
Extra vacation days based on tenure
Free shuttle service from/to Aviatorilor Metro station
Employee Stock Purchase Plan
Employee Referral Program Bonus
Learning & Development Program
LinkedIn Learning free access
Growth opportunities within the company