OneMain Financial Jobs

POSITION

SUMMARY

We are seeking a skilled and energetic RMA and Logistics Coordinator to work in a fast-paced, exciting environment to join our team. Role will assist the Sr. VP of Operations with all aspects of the department and functions, including department objectives that are in line with the company overall objectives.

The individual working in the RMA and Logistics Coordinator role must

prioritize and re-prioritize multiple times per day for maximum efficiency, timeliness, and accuracy because the duties are varied and at high volume with frequent interruptions and distractions.

DUTIES

Manages product flow through the RMA/Accessory area, organizing and prioritizing work based on daily picking tickets and production schedules. Daily intake, verification, routing, tracking, monitoring, and shipment of returned products. Coordinates inventory and movement of parts from the warehouse to complete batches. Assist in selecting supplies, inspects products for defects, assembles items, and maintains quality standards.

Handles all returned products: verifies warranty, matches RMAs, determines repair/replacement actions, communicates with Warranty contact, and notifies customers of estimated shipping dates. Pulls components to repair or complete shipments, packages products to current standards, enters shipping information, and coordinates shipment processing.

Acts as the logistics primary contact for freight quotes and questions, reviews documents for special requirements, researches discrepancies, selects shipping methods and carriers, creates and audits packing lists and BOLs, schedules shipments, processes freight claims, and maintains QMS and company databases.

Conducts analyses and monthly reports, approves invoices, and forwards them to accounting.

Lead efforts in process improvement projects aimed at enhancing efficiency across logistics functions such as shipping and receiving, order fulfillment, and materials management.

Manage 3PL (third-party logistics) providers including NVOCC (Non-Vessel Operating Common Carrier) freight forwarding companies to ensure timely delivery and cost-effective transportation solutions.

Collaborates across departments to ensure accuracy and timely processing, supports outside sa

les reps and customers, maintains expert knowledge of products and internal systems, and contributes to process improvements. Assists in closing procedures and audits, cross-trains in other roles as needed, and completes special projects as assigned.

RESPONSIBILITIES

and

OBJECTIVES

Do it right the first time.

Performs a range of unskilled, semi-skilled, and skilled tasks to keep all tasks and deadlines running smoothly to completion. Receives cross-training in all facets of department and an understanding of related-connected departments. Functions as a versatile and unified team member, rotating between different roles within the company as needed, taking on

additional duties or responsibilities as required.

Reads and interprets supervisor instructions, emails, phone calls, SOPs, guidelines, and instructions to determine which tasks need to be completed and in which order. Locates and verify resources to complete tasks and meet deadlines.

Collaborate and build strong relationships with external and internal teams (vendors, suppliers, customers) to meet and support the needs of Neutral Posture, your role, and department.

Consistently reviews future tasks and in-progress to ensure compliance with established procedures and current standards of excellence.

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