Job Information
Fathom DBA The Brunswick Hotel & Noble Kitchen +Ba Guest Services Associate in Brunswick, Maine
This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1321181
Job Description: Guest Service Associate Updated 8.1.2026 Page 1 of 4
Our Beliefs
At The Fathom Companies, we are dedicated to cultivating an environment where empowerment,
creativity, and teamwork flourish. Fathom and our Team members are strongly supported on the
foundation of our six core values: building relationships, embracing dynamism, leading with
compassion, fostering accountability, embodying resilience, and maintaining a positive outlook.
Sustainability and community engagement are integral to our mission, as we strive to make
meaningful contributions to our local communities. We believe in the boundless opportunities that
arise from a foundation of mutual trust and respect.
Position Title: Guest Services Associate
Location: The Brunswick Hotel
FLSA: Non-Exempt
Accountable To: Front Office Manager of The Brunswick Hotel
POSITION DESCRIPTION
Essential Functions
- Take every opportunity to amaze the guests
- Smile, make eye contact and greet guests immediately
- Maintain a well-groomed, professional appearance at all times, including provided uniform and nametag
- Actively solicit feedback from guests
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address,
and credit information. Promote preferred guest program and provide recognition and benefits to all
current members.
- Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house
bank and make a deposit and accurate report of receipts daily
. Promptly respond to and resolve guest requests and concerns
- Answer telephone promptly and properly being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations
- Be friendly, thorough, accurate and efficient in performing Check-ins
- Be friendly, thorough, accurate and efficient in performing Check-outs
- Assist guests with luggage upon their arrival and departure from the hotel
- Use the guests names
- Be knowledgeable and helpful about the local area, the hotel and hotel services
- Handle messages, wake-up calls, mail, and faxes properly
- Assist guests with laundry/dry cleaning needs
- Know of incoming VIPs
- Follow all applicable Operating Procedures
- Follow Company and Hotel Standards
Job Description: Guest Service Associate Updated 8.1.2026 Page 2 of 4
Revenue Generations Skills:
- Demonstrates proper selling techniques during the reservation and walk-in process
- Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
- Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and
services
- Increase revenue by offering customers upgraded rooms and promoting hotel amenities and outlets
- Have full understanding of franchise honors program
- Ensure all guests establish credit upon check-in. Improves timeliness of cash flow by adhering to all
established credit and inventory control procedures
- Verifies all information on reservations check-in, name, address, method of payment, etc.
- Retrieves proper name and address verification and proper approval codes for cash and credit card paying
guests
- Identifies and records special billing instructions and notifies Manager
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
- Adheres to hotel policies regarding the use of cash banks
- Stays current with developments in the hotel by reviewing the communication logbook each shift;
updates logbook for next shift.
- Makes decisions to mutually benefit the guest and the hotel.
- Reports potential group and corporate contacts to the Sales Manager
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to
the successful performance of this position. Associates with irregular attendance will be subject to disciplinary
action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to
reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is
required.
Upon employment, all associates are required to fully comply with Trust rules and regulations for the safe and
effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to
disciplinary action, up to and including termination of employment.
Teamwork/Supportive Skills:
In additio