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As a Product Expert for Customs & Entry Management, you will be the domain authority who helps Altana build this future. You've lived the current world as a licensed customs broker filing entries, managing post-entry audits, responding to CF-28s and CF-29s, and hunting for every compliant dollar of duty savings on behalf of your clients. You know exactly where the system breaks down. Now you're ready to stop working around those limitations and build the solution.You will work at the intersection of deep customs expertise, product strategy, and modern AI tooling translating what you know about how trade compliance actually works into product experiences that feel like a revelation to the brokers, importers, and trade teams who use them every day. ## What You'll Do### Reimagine the Broker-Importer-Government Relationship * Own the product vision for how Altana's Product Passports represent customs, connect enterprises, their licensed brokers, and government regulators into a continuous, collaborative compliance model replacing the adversarial, document-on-demand dynamic that defines customs today. * Define how brokers participate in the Product Passport ecosystem: contributing validated entry data, maintaining classification and valuation histories, and building a shared evidentiary record that makes post-entry scrutiny faster and less disruptive for everyone. * Design the workflows that allow trusted traders and their brokers to proactively share supply chain visibility with CBP so that expedited clearance is earned through transparency, not just paperwork.### Define the Future of Entry Management * Own the product vision for customs entry workflows from pre-arrival classification and valuation through post-entry amendment, protest, and audit response. * Identify where manual, error-prone processes (data re-entry, valuation deductions, HTS classification) can be automated, validated, or eliminated entirely. * Build the case with data, customer evidence, and working prototypes for prioritizing the problems that matter most. * Move from transactional responsive processes to proactive, continuous compliance.### Turn Customs Expertise into Product Requirements * Translate your firsthand experience with entry filing, prior disclosures, CF-28/CF-29 responses, and reconciliation into concrete product features your engineering partners can build. * Define how Altana captures and applies customs logic to generate entries automatically from commercial documents in the most compliant manner. * Serve as the internal authority on CBP regulations, ACE workflows, and trade agreement rules of origin, keeping product decisions grounded in compliance reality.### Build Collaboratively with AI * Use AI tools to prototype workflows, generate explanations, and rapidly test ideas with customers and engineers alike before a single line of production code is written. * Think creatively about where AI can eliminate friction in the entry lifecycle: extracting structured data from commercial invoices, flagging valuation discrepancies, recommending HTS codes, or drafting audit responses. * Champion a culture of "show, don't tell" use demos, mockups, and AI-assisted visualizations to align stakeholders and accelerate decision-making.### Partner Across the Ecosystem * Engage directly with licensed customs brokers, importers, and freight forwarders to deeply understand their workflows, pain points, and workarounds. * Work with government-facing product teams to ensure the importer/broker experience is designed as the complement to CBP's enforcement and facilitation tools. * Collaborate with engineering on API design and data schemas that connect broker platforms, ACE, and Altana's network in ways that feel seamless not like an integration project.## Who You AreYou know customs from the inside. You have held a U.S. Customs Broker License and spent at least 5 years in the