OneMain Financial Jobs

JOB SUMMARY

Serve as the Bank's first line of technology support for assisting employees with computer and related equipment service issues and support activities. The IT & Facilities Support Specialist also assists with facility security, including aiding in building & grounds maintenance and project coordination. Supports the IT Manager with various tasks, along with providing support as needed with project related requests.

Job Responsibilities:

Primary:

Serve as first point of contact for technical assistance over phone, email, web meeting and in person while providing exemplary customer service.

Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Perform remote troubleshooting assistance using diagnostic techniques.

Assist IT Manager with password resets of applications. Such as, Bankway, Image Centre, a2i, Shoretel, Laserpro.

Responsible for Managed IT tickets including but not limited to: submission of new tickets, monitoring tickets, follow up as needed, escalate when appropriate, and overall prioritizing. Work in conjunction with our hosted network provider.

Submit tickets for reoccurring tasks related to Managed IT tickets such as new employee setup.

Assist in Vendor Management tracking of high & critical vendors. Monitor and update as needed by coordinating with Ncontracts provider.

Review system network reports (MSS/Connect Ted) for changes related to controls and report discrepancies or issues to IT Manager.

Assist with maintaining all forms of technology.

Provide quick resolution and excellent customer service.

Assist in the acquiring and setup of equipment and computer supplies.

Coordinate third party vendor projects (IT and/or Facilities) to ensure timelines are followed and all parties are communicated with.

Provide back-up building and grounds maintenance support as needed.

Assist in Ad-hoc projects as needed.

Assist with security training of all employees

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