Job Information
Confidential OMJCC Inside Sales Representative I in Brooklyn Heights, Ohio
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Inside Sales Representative I Location: Brooklyn Heights, Ohio (Greater Cleveland Area) Work Environment: Onsite Schedule: 9:30 AM -- 6:00 PM Application Window: Open until filled
Position Overview
The Inside Sales Representative I (ISR I) supports business growth through inbound and outbound sales activities. This role focuses on reconnecting with inactive customers, engaging prospective customers, retaining existing accounts, and delivering a positive customer experience while meeting or exceeding assigned sales goals. The position also provides administrative and digital sales support.
This is an onsite position based at a business location in Brooklyn Heights, Ohio.
Key Responsibilities
Customer Engagement & Sales
- Conduct outbound calls to inactive, lost, and prospective customers
- Handle inbound and outbound call volume related to sales campaigns and retention efforts
- Qualify customer needs, assess service eligibility, and present value-based sales messaging
- Apply approved promotions, pricing, and special offers as appropriate
- Complete all required steps to finalize sales and ensure successful delivery of products or services
Customer Experience
- Deliver a consistently positive and professional customer experience
- Build rapport and maintain long-term customer relationships
- Actively listen and respond with appropriate solutions
Documentation & Systems
- Maintain accurate and detailed customer records in CRM and enterprise systems
- Document completed sales, agreements, and customer communications
- Generate orders and complete required account documentation when applicable
Administrative & Team Support
- Comply with organizational policies and procedures
- Complete assigned administrative tasks as needed
- Collaborate with team members and leadership to meet performance expectations
Key Characteristics
- Strong phone presence and interpersonal skills
- Ability to work independently while contributing to a team environment
- Self-motivated and results-driven
- Dependable attendance in an onsite work setting
Knowledge, Skills, and Abilities
- Sales techniques including prospecting, discovery, objection handling, and closing
- Proficiency with CRM systems and standard business tools (Microsoft Office or similar)
- Strong verbal and written communication skills in English
- Ability to multitask, prioritize, and manage time effectively
- Strong organizational skills and attention to detail
Minimum Qualifications
- High school diploma or equivalent
- At least 1 year of customer service experience
- Experience using business or office software (CRM systems, Microsoft Office, or similar tools)
Compensation & Benefits
Hourly pay $21.00 per hour
Benefit include medical, dental, vision, retirement plans, and pa