Job Information
Beacon Hill Staffing Group Guest Services Representative (Contract) in Brooklyn Center, Minnesota
Job Duties
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Guest Services Representative (Contract)
Duration: 2-month contract (with potential to extend)
Pay Rate: $21-$23/hour
Schedule: Full-time, 40 hours/week (approximately 8:00 AM-5:00 PM)
Work Style: Hybrid (1-2 days in office). In-person required during training.
Position Overview
We are seeking a Guest Services Representative to support our Guest Services team with email-based communications. This contractor will assist in responding to guest inquiries and complaints using the organization's online ticketing system and Microsoft Outlook. This is an additional hire to support existing team needs.
Key Responsibilities
Respond to guest service inquiries and complaints primarily via email
Manage and track cases through an online ticketing system
Provide professional, timely, and accurate written responses to guests
Maintain organized records and prioritize multiple requests efficiently
Collaborate with the Guest Services team to ensure a positive guest experience
Qualifications
Strong written communication skills with a professional and empathetic tone
Excellent organization and time-management abilities
Previous guest services or customer service experience preferred
Experience handling customer complaints via email strongly preferred
Comfortable working with Outlook and online ticketing systems
Additional Details
Hybrid role with flexibility after training period
Fast-paced environment requiring attention to detail and responsivenessBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc4Mjc3LjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ
Minimum Education Required
Not Specified
Minimum Experience Required
Not Specified
Shift
First (Day)
Number of Openings
1
Compensation
$21.00 - $23.00 / Hourly
Postal Code
55430
Place of Work
On-site
Requisition ID
8973
Job Type
Full Time
Job Benefits
See job description
Application Link
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc4Mjc3LjEzNzk4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ