Job Information
TEKsystems Healthcare Member Representative in Brookfield, Wisconsin
Member Experience Representative
Location: Remote within Wisconsin (Hybrid after 90 days – Menasha or Brookfield, WI)
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Pay Rate: $18.25/hour
Employment Type: Contract-to-Hire (90 days)
About the Role
We’re seeking a Member Experience Representative who is passionate about helping people navigate the healthcare system. In this role, you’ll be on the front lines—supporting members, providers, and partners by answering questions, resolving issues, and ensuring a positive, high-quality experience with every interaction.
This role is ideal for someone with a strong healthcare customer service background, especially with Medicaid or Medicare, who thrives in a fast-paced, call-center environment and values first-call resolution.
What You’ll Do
Handle inbound phone calls and emails from members, providers, and brokers regarding:
Coverage questions
Claims status
Benefits explanation
Billing and authorizations
Specialize in one line of business (Medicare or Group/Marketplace) and clearly explain complex healthcare information in a way members can understand
Strive for first-call resolution by asking thoughtful, probing questions
Accurately document all interactions, outcomes, and follow-up steps in internal systems
Collaborate with internal departments and external partners to resolve outstanding issues
Escalate complex concerns to leadership when appropriate
Protect member Personal Health Information (PHI) at all times
Stay current on plans, systems, and insurance trends through ongoing training
✅ What We’re Looking For
Required Experience & Skills
2+ years of Medicaid experience (strongly preferred)
2+ years of healthcare customer service or call center experience
Healthcare or insurance background required
Experience with:
Insurance verification
Medicare
Explanation of Benefits (EOBs)
Prior authorizations
Nice to Have
Dental insurance background
Key Qualifications
Strong verbal and written communication skills
Ability to de-escalate situations and resolve conflicts professionally
Comfort navigating multiple systems with dual monitors
Intermediate Microsoft Office skills (Outlook, Excel, Word)
Highly organized, adaptable, and able to work independently or as part of a team
Experience working in metrics-driven environments a plus
️ Work Environment & Schedule
Remote for first 90 days
After conversion:
Hybrid schedule: 3 days onsite / 2 days remote
Onsite rotation approximately once every 4–6 weeks
Must be able to pick up equipment onsite (Menasha or Brookfield)
Onsite Pay Incentives
Additional $2.50/hour for weeks worked onsite
After 6 months, option for a $5/hour onsite stipend for those willing to work onsite more regularly
Dress Code
Business casual (business professional on your first day)
Growth & Compensation Perks
Wage increases tied to performance metrics
Strong internal mobility and career growth opportunities after hire
Supportive, member-focused culture with a commitment to learning and development
Job Type & Location
This is a Contract to Hire position based out of Brookfield, WI.
Pay and Benefits
The pay range for this position is $18.25 - $18.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.