Job Information
Avanade Inc. Service Delivery Management in Brisbane, Australia
SummaryWe are seeking a Service Delivery Manager to join our Shared Services Delivery Team. This role works in close partnership with our customers, ensuring high-quality delivery and driving overall operational excellence. You will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our clients’ environments. Together we do what matters.Key Responsibilities• Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.• Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.• Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.• Grow revenue by identifying upsell and cross-sell opportunities.• Cultivate long-term partnerships with clients, vendors, and internal teams, acting as a trusted advisor for technology delivery.• Champion client interests and feedback within Avanade, driving service improvements and innovation.• Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value.• Follow delivery management and governance guidelines for managed service portfolio.• Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor.
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