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X-Ray Field Service Technician

Why Nikon Metrology?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

Job Purpose:

Nikon Metrology is seeking an experienced X-ray Field Service Technician responsible for providing technical services both local and in the field, such as installation, maintenance, repair and upgrade specific to Nikon Metrology X-ray product line.

Travel Requirement

:

Extensive (80%+) primarily throughout North America, with possibility of limited international travel to Central and South America.

Key Areas of Responsibility

Will Include, but not limited to the following:

Field Service

• Perform system installations, preventive maintenance, upgrades, etc.
• Troubleshoot system failures/errors and perform necessary corrective actions.
• Perform product maintenance and software training as necessary.
• Provide technical product services for Nikon Metrology X-ray products in line with the departments standard operating procedures.
• In-house testing and repairs of spare parts and systems.
• Support of equipment at customer location or via telephone/ e-mail.
• Responsible for the return of parts and tools from site upon completion of work.
• Maintain assigned service equipment and tools and provide inventory reports as needed.
• Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner.
• Submit radiation dosimetry data periodically in line with company policy.

Sales Support

• Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
• Assist sales with setup and teardown of equipment for trade shows.
• Support the technical sales of new products or services.
• Promote service contracts and other service offerings to customers.

Functional Competencies:

• Ability to effectively perform field service job duties under pressure while always maintaining quality and professionalism.
• Ability to communicate well and appropriately in a customer-facing environment.
• Entry level MS Office Skills (Word, Outlook, Excel, PowerPoint)
• Ability to read and understand schematics and drawings.
• Ability to integrate and troubleshoot computer hardware and software.
• Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.

Qualifications:

Essential:

Required Knowledge, Skills, and Abilities:

• Ability to travel 80%+ domestically with possibility of limited international travel.
• 2+ years experience in a technical role or >4 years experience in a technical role.
• Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PCs.
• Must be able to identify and fix issues down to a board level.
• Electrical, electronic and mechanical skills.
• Must have strong verbal and written communication skills.
• Ability to work overtime (This position is non-exempt and eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

Certificates, License, Registrations:

• 2-year technical degree and a minimum of 2 years experience in a technical role or >4 years experience in a technical role.
• Valid drivers license and ability to be insured.
• Able to work on ITAR projects.
• Valid passport and ability to travel outside of the United States.

Working Environment/Physical Requirements:

Ability to lift up to 50 pounds

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