OneMain Financial Jobs

Why Nikon Metrology?

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation. 

Job Purpose:

Nikon Metrology is seeking a Customer Service Specialist who brings together exceptional customer service and strong administrative skills to help drive smooth, efficient business operations. In this role, you will serve as a key point of contact for customer inquiries while supporting internal coordination and ensuring accurate compliance and documentation processes.

Key Areas of Responsibility:

Will include, but not limited to the following:

Sales & Customer Service

• Respond to customer inquiries via phone, email, and other channels; follow through to resolution and satisfaction.
• Source and qualify service opportunities through inbound leads and targeted outbound outreach.
• Generate and process quotations for service, upgrades, training, software, and contracts; retrieve and submit purchase orders.
• Maintain accurate CRM records; manage upgrade and aftermarket opportunities to support contract retention and revenue growth.
• Coordinate with service and engineering teams to ensure technical requirements are met.
• Other duties as assigned.

Backup of Office & Operations Support

• Manage incoming calls and ensure they are routed appropriately
• Office administrative support as assigned

Administrative & Reception Support

• Manage the Reception Inbox and AnswerFirst routing; respond to and direct emails appropriately, promptly and professionally.
• Document and continuously improve written processes and standard operating procedures.

Ancillary Responsibilities:

• Improve processes.
• Assist in developing marketing materials.
• Backup for contract quoting.

Qualifications:

Essential

Required Knowledge, Skills, and Abilities:

• High School Diploma
• 2-4 years Administration 
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and multitasking skills.
• Proven ability to manage high volumes of email and request-driven work.
• Adaptability to evolving systems and procedures.
• High attention to detail

Desirable:

• Associate or Bachelor's degree
• Experience supporting service operations
• Technical background
• Spanish fluency

Functional Competencies:

• Strong time management and organizational skills.
• Ability to multitask, prioritize effectively, and work independently.
• Strong interpersonal and conflict-resolution skills.
• Strong telephone and email skills, with experience completing many professional daily contacts to customers.
• Excellent verbal and written skills.
• Proficient at corporate productivity and web presentation tools.
• Strong listening skills
• Experience working in a corporate ERP environment

Direct Reports:

N/A

Working Environment/Physical Requirements:

• Office-based role with extended computer use.

How We Take Care of Our Team

Culture Spirit

Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.