Job Information
Gateway Community Action Partnership HOME ENERGY ASSISTANCE ADJUDICATOR in Bridgeton, New Jersey
Salary Range $18.50 - $20.00 Hourly
Position Type Full Time
Education Level High School
Travel Percentage Up to 50%
Description
JOB TITLE: Home Energy Assistance Adjudicator
HOURS: 8:30 a.m. – 4:30 p.m. Monday-Friday, some afterhours and weekends required
SUPERVISOR: HEA Office Manager
DIRECTOR: VP/Social Services
DEPARTMENT: Social Services Department
JOB FUNCTION: The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties.
ESSENTIAL FUNCTIONS:
Process Home Energy Assistance Applications in CRM
Process Home Energy Assistance Application in JAVA, when necessary
Process Winter Termination Program registrations
Make applicant appointment via ITFrontDesk scheduler and/or google calendar
Answering incoming calls, record messages and relaying information
Make sure all documentation required for completing application is correct
Complete intake procedures on all scheduled appointments and walk- ins
Maintain excel applicant tracking logs on a daily basis
Assist clients with NJSHARES application process
Attend Outreach Events/Activities in Cumberland, Gloucester & Salem
Maintaining projected Levels of Service
Enter applicant information into the EmpowOR database
Maintain a working relationship with Utility Companies
Conduct home visits to homebound applicants when necessary
Refer applicants to other Social Services Programs as needed
Some travel necessary
Other duties as assigned
QUALIFICATIONS:
High School Diploma or GED and one year of experience in a customer friendly business
Knowledge of computer and Microsoft office programs
Good written and oral communication skills in English and/or Spanish
Valid New Jersey Driver’s License
Access to an insured vehicle daily