Job Information
Amigo Mobility Customer Service Technician in Bridgeport, Michigan
+-----------------------------------------------------------------------+ | Amigo Mobility International, Inc. has been an expert in mobility | | since 1968. Our family-owned business has grown to include four | | product lines -- Healthcare, Grocery/Retail, Industrial, and Aviation | | -- each serving various markets while meeting different mobility | | needs. Amigo Mobility offers a workplace environment filled with | | creativity, professionalism, positive attitudes, and opportunities to | | learn and grow. We are a family that cares about customers, | | employees, and the local community. | | | | Amigo Mobility International, Inc. is looking for a motivated | | Customer Service Technician. Customer Service Technicians are | | responsible for providing timely, accurate and professional answers | | to customers. | | | | If you are motivated to improve lives through mobility, consider | | Amigo. | | | | | | | | Job Duties: | | | | - Identify and resolve commercial warranty & non-warranty issues | | - Locate service providers and arrange service for commercial | | stores | | - Process service requests | | - Complete all required data entry fields in NetSuite for each | | specific service dispatch | | - Perform diagnostics and offer technical assistance for both | | commercial and healthcare customers | | - Answer all emails and phone calls in a timely manner | | - Participate in customer service conferences | | | | Knowledge and Skills Preferred | | | | - High school diploma or equivalent | | - Excellent phone etiquette | | - Proven technical and diagnostic capabilities | | - Basic computer skills | | - Technical service | | - Ability to master software packages | | - Ability to multi-task in a pressured environment | | - Ensure a highly organized office space and proactive email | | management | | - Strong ability to follow through and successfully complete tasks | | | | Benefits | | | | - Competitive compensation plan | | - Retirement investment plans | | - Medical/dental/vision, and life insurance | | - Paid time off and company holidays | | - People-focused culture and work environment. | | | | It is the policy of Amigo Mobility International, Inc., to provide | | equal employment opportunities to all qualified applicants without | | regard to race, color, age, religion, sex, national origin or | | handicap, or as otherwise provided by law. | +-----------------------------------------------------------------------+