Job Information
Kroger Family of Companies FRONT END/RELIEF ASST DEPT LEADER in Bothell, Washington
Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.
RESPONSIBILITIES
Deliver and encourage other associates to deliver excellent customer service
Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
Provide peer coaching for all cashiers following best practices
Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
Monitor the 15-minute chart and schedule
Promote and follow Company initiatives
Respond to verbal customer comments/complaints/requests
Complete customer incident and associate incident/accident report forms
All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
Must be able to perform the essential functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum
High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and onetwo years related retail experience; or combination of relevant education and experience.
Minimum 18 years of age/19 in Idaho and Alaska
Ability to pass drug test
Ability to work in a fastpaced environment
Ability to work weekends on a regular basis
Ability to travel independently on a rare basis
Maintain confidentiality
Accuracy/attention to detail
Ability to organize/prioritize tasks/projects
Valid drivers license
CPR/first aid certification
Desired
- Knowledge of company policies, procedures, and organizational structure
$25.65 - $29.65 per hour