Job Information
BAYADA Home Health Care Senior Business System Analyst in Boston, Massachusetts
POSITION TITLE: SENIOR BUSINESS SYSTEMS ANALYST, PRACTICE TECHNOLOGY
LOCATION :
The ideal candidate will work remotely and have the ability to travel two (2) times per quarter or up to 10-15%.
The ideal candidate will have a HIPAA compliant home office in one of the following states: RI, NC, NJ, NY, PA, DC, MA, NH, VT, VA, IA, OH
POSITION SUMMARY:
This is an Execution-Focused Delivery role
The Senior Business Systems Analyst, Practice Technology is an execution-first individual contributor responsible for end-to-end delivery of technology initiatives aligned to practice operations. This role owns initiatives from intake and discovery through delivery, stabilization, and post-implementation follow-through.
This is a hands-on delivery role, not an advisory or coordination-only position. Success is measured by outcomes shipped, problems resolved, operator satisfaction, and execution clarity, even when development work is performed by external vendors.
MINIMUM QUALIFICATIONS:
4-year degree required
Minimum of 3 years of experience in Business Systems Analyst related positions
Experience partnering with external vendors
Experience in analytics such as, but not limited to, data bricks, Cigma, SQL
Cross-org implementations, experience working with EMR- products
Strong project management background and comfortable with technical details
Proven experience owning delivery of complex initiatives in operational environments
Strong project execution and follow-through skills
Experience working with integrated enterprise systems (e.g., EMRs or operational platforms)
Ability to operate effectively in ambiguity and incomplete information
Strong written communication skills with a bias toward documentation and clarity
Willingness to engage directly with users and operational teams
PREFERRED QUALIFICATIONS:
Experience in healthcare or regulated operational environments strongly preferred
Experience with AI and automation experience
PMP certification preferred
Experience supporting, configuring, or optimizing EMR systems preferred
Hands-on experience with reporting, analytics, or data validation
Background in product operations, platform delivery, or systems enablement
RESPONSIBILITIES :
- Delivery Ownership & Project Execution
Own assigned initiatives from intake through completion
Create and maintain clear project plans, including scope, milestones, risks, and dependencies
Drive execution across vendors, support teams, and internal stakeholders
Proactively identify blockers and escalate with recommended options
Accountable for timelines, readiness, and quality of delivery
This role is expected to execute and deliver, not simply participate or coordinate Practice Engagement & Workflow Discovery
Serve as a practice-facing technology lead for assigned work
Conduct on-site observation, shadowing, and workflow analysis when needed
Translate real-world operational workflows into clear requirements and delivery plans
Build trust with operators through presence, responsiveness, and follow-through
Direct engagement with end users and operational teams is a required part of this role
- Requirements & Solution Definition
Elicit, document, and clarify business and system requirements
Produce clear written artifacts, including:
Problem statements
Requirements summariesAssumptions and constraints / Decisions and tradeoffs
Ensure shared understanding and alignment prior to development or configuration work
- Tier-4 Support & System Stewardship
Act as a Tier-4 escalation point for complex system issues
Lead resolution of high-impact incidents, including communication and follow-up
Partner with support teams to ensure issues are routed, resolved, and documented appropriately
Identify recurring issues and recommend systemic improvements to reduce future risk
- Data & Analytics Enablement
Use data to validate issues, inform decisions, and confirm outcomes
Participate in QA and validation of reports and analytics outputs
Comfortable working with reporting tools and data sources (e.g., Databricks, Tableau, SQL-based systems)
Ability to independently investigate data or reporting issues is a strong plus
Insight and validation are required; deep engineering expertise is not.
- Communication & Visibility
Provide regular written status updates on active initiatives
Communicate incidents, risks, and outcomes clearly to leadership and stakeholders
Document decisions, lessons learned, and knowledge for reuse and continuity
Why You’ll Love BAYADA Home Health Care :
Base Salary: $93,738 – $140,697 / year depending on qualifications, years of experience, and location.
Award-winning workplace: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor
Weekly pay
Work Life Balance: Monday-Friday hours, Eastern time
AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
Check out our blog: https://www.bayada.com/search?q=Newsweek
Benefits : BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, https://www.bayada.com/benefits
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here (https://www.bayada.com/50) .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.