Job Information
Wayfair Senior Associate, Large Order Orchestration in Boston, Massachusetts
Must be ONSITE in Boston, MA (Monday-Thursday)
The Wayfair Professional BrandOps team is seeking a highly organized and execution-driven Senior Associate to accelerate large-order performance and cross-functional orchestration across our B2B business. This role will focus on driving end-to-end coordination of complex, high-value orders while identifying and implementing scalable process improvements.
This individual will operate at the center of Sales, Supply Chain, Supplier Operations, Service, and Tech to proactively manage risk, improve on-time performance, and enhance profitability across large B2B projects. The role requires structured problem-solving, strong cross-functional influence, and the ability to translate customer needs into operational execution plans.
What you will do:
Own cross-functional orchestration of complex B2B large orders (multi-SKU, single/multi-destination, high GRS) from order placement through delivery
Proactively identify fulfillment, inventory, supplier, and delivery risks; drive mitigation plans to minimize customer impact
Partner with Sales to translate project requirements (delivery preferences, consolidation, install timing) into executable operational plans
Lead cross-functional working sessions to resolve execution gaps across Supply Chain, CastleGate, Supplier Ops, and Service
Track key large-order performance metrics (on-time delivery, fill rate, cost-to-serve, margin impact) and escalate risks with clear recommendations
Conduct root cause analyses on failed or escalated projects and implement corrective process improvements
Document and standardize playbooks for repeatable large-order archetypes
Partner with B2B Ops leader to surface roadmap priorities to Product and Tech that improve large-order visibility, orchestration, and scalability
What you’ll need:
2+ years of experience in operations, supply chain, consulting, program management, or complex project execution
Demonstrated ability to drive cross-functional initiatives in ambiguous, fast-paced environments
Strong structured problem-solving skills and ability to manage multiple stakeholders
Comfort working with data to inform decisions and quantify performance impact
Clear executive-level written and verbal communication skills
High ownership mindset with strong attention to detail
Bachelor’s degree required
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.