Job Information
Citizens Product Manager – Digital Channels/Cash Management in Boston, Massachusetts
Description
Product Manager – Digital Channels/Cash ManagementRole Overview
Citizens is seeking a Product Manager to support the strategy, development, and ongoing management of key cash management and treasury-related products. This role will partner closely with cross‑functional teams to deliver product enhancements, support platform launches, and drive solutions that meet client needs while supporting business growth.
The ideal candidate brings strong product management experience, a client‑centric mindset, and the ability to manage multiple initiatives across the product lifecycle.
Own and manage product initiatives across assigned cash management solutions, from concept through delivery and ongoing enhancement
Partner with Technology, Operations, Sales, Marketing, and other stakeholders to define product requirements and priorities
Lead product roadmap planning to support client needs, revenue growth, and long‑term product strategy
Support product testing, readiness, and launch activities to ensure successful rollout and adoption
Gather and incorporate client, market, and stakeholder feedback into product enhancements
Ensure product initiatives align with business objectives and regulatory requirements
Monitor product performance and recommend enhancements or new capabilities over time
Qualifications
Bachelor’s degree or equivalent experience
Experience in product management, preferably within financial services, treasury, or payments
Strong ability to manage competing priorities in a fast‑paced environment
Experience partnering cross‑functionally with technology and business teams
Excellent communication, organization, and stakeholder management skills
Preferred Experience
Experience with cash management, treasury, payments, APIs, or ERP‑related solutions
Experience supporting platform launches or significant product enhancements
Familiarity with agile or iterative product development methodologies
Experience in commercial online/digital banking
Why Citizens
At Citizens, you’ll have the opportunity to work on meaningful products that support our clients’ financial operations while collaborating with talented teams across the organization. We offer a supportive environment, opportunities for growth, and a commitment to doing what’s right for our customers, colleagues, and communities.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F
Pay Transparency
The salary range for this position is $111,000-$139,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.