Job Information
Wayfair Operations Associate in Boston, Massachusetts
Salary Range: $64,000 - $70,500 per year
Location: Boston-based opportunities with a 4 day in office expectation.
Level: Entry-level position; Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience.
The salary for this position is $64,000-$70,500 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.
Who We Are:
Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience.
Wayfair is seeking collaborative, innovative, and adaptable candidates for full-time positions within our Operations team. Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and supply chain functions and contribute directly to the growth and success of the company. This is an ideal opportunity for candidates who are looking to join a highly collaborative, cross-functional team, driving forward the future of retail supply chain operations.
What You'll Do
Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
Work cross-functionally with a variety of teams across Operations
Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operations.
Support New Initiatives: Define the metrics and build the reporting needed to measure the success of new projects, ensuring they are on track to meet their goals.
Own Our Data: Act as the central point for collecting and consolidating data from various teams, becoming the go-to expert for ensuring data integrity and accuracy.
Streamline Workflows: Analyze our operational processes to identify opportunities for improvement and help us work more efficiently.
What You’ll Need:
Basic Qualifications:
1-3 years of transferable experience in a corporate environment, including internship and co-op experience
Authorization to work in the United States without visa sponsorship by Wayfair now or in the future.
Preferred Qualifications:
Excellent written and verbal communication skills, along with the ability to influence others
Analytical mindset able to process large volumes of data using a variety of reporting tools (Excel, Google Sheets, etc.)
Ability to distill complex information in a simplistic way via emails, charts, graphs, and other forms of presentations
Passionate about execution with strong interest to drive customer engagement
Desire to own projects from beginning to end, and thrive as part of a team as well as individually
Comfortability navigating a fast-paced, dynamic environment with little structure
Str on g p roject management and prioritization skills
Possible team placements can Include, but are not limited to:
Global Partner Desk
The Global Partner Desk plays a critical role in Wayfair’s supplier ecosystem, serving as the frontline partner for suppliers navigating our platform, tools, and commercial processes. We operate at the center of Wayfair’s marketplace, bridging suppliers, internal stakeholders, and technology to ensure issues are resolved efficiently and at scale. Our mission is to simplify complex workflows, drive self-service where possible, and route partners to the right experts when deeper support is needed - ultimately enabling suppliers to grow with Wayfair.
As an Associate on the Desk, you will operate at the core of e-commerce, managing a portfolio of supplier interactions while influencing broader operational strategy. In this role, you will lead initiatives that improve supplier experience, partner cross-functionally to drive process improvements, and contribute to scaling support through automation and smart routing. You’ll be responsible for analyzing performance metrics, identifying opportunities for optimization, and executing tactical plans that deliver measurable impact. This role combines hands-on problem solving with strategic ownership, offering exposure to how decisions across technology, operations, and commercial teams shape the supplier journey.
Service Employee Enablement Associate
We are looking for a Service Employee Enablement Associate with 1–3 years of experience in project, program or change management to join our Global Change Management team. This role is perfect for a detail-oriented communicator to bridge the gap between strategy and execution. Critical components of this role include a high-level professionalism, impeccable organization and excellent communication to ensure operational standards are met worldwide.
Why You’ll Love Wayfair:
Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.
No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.
Global Traveler Health Insurance through GeoBlue.
24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.
Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.
401(k) matching with immediate vesting.
Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.
Tuition Reimbursement.
Wayfair Employee Discount.
Gym/Fitness Discounts (including Peloton, Wellhub and varying regional memberships).
Exclusive access to thousands of perks & discounts through BenefitHub.
Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.
Purpose & Inclusion at Wayfair:
At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.
Social Impact & Responsibility:
At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.
Wayfair's In-Office Policy:
All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week.
Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any employer who violates this law shall be subject to criminal penalties and civil liability.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.