Job Information
Delaware North Guest Experience Ambassador Supervisor, TD Garden in Boston, Massachusetts
The opportunity
Delaware North Boston Holdings is hiring part-time Guest Experience Ambassador Supervisors to join our team at TD Garden in Boston, Massachusetts. Each day, our team earns new fans. As a Guest Experience Lead Ambassador, you will be supervising a team of Guest Experience Ambassadors during events, ensuring their preperation and delivery of exceptional guest service. If you thrive in a fast-paced, dynamic environment and are passionate about creating memorable experiences for guests, apply now to join the game day action.
Pay
$21.00 - $21.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
What will you do?
Supervise Ambassadors for role call and during events, ensuring they are prepared with their position, correct uniform, and any necessary tools and information each shift to deliver exceptional guest service
Support service recovery efforts and escalations from Ambassadors when required, involveing the Guest Experience Senior Supervisor or Manager on Duty
Communicate confidently with guests during all TD Garden guests at Bruins & Celtics games, concerts, and other events, delivering excellent customer service
Build professional rapport with frequent TD Garden guests
Serve as a subject matter expert on TD Garden and Boston Garden Society offerings, including amenities, food and beverage, activations, and event-specific details
Collaborate with Ushers, Security, Concessions, Housekeeping, and Building Operations teams to ensure smooth event operations
More about you
1+ years' supervisory experience in a customer service environment
Experience in fast-paced environments preferred
Comfortable engaging with a high volume of guests and clients
Skills in communication, following instructions, independant working, working under pressure, effectively resolving issues with a guest focussed mindset
Physical requirements
Availability to work nights and weekends, covering at least 75% of events each calendar month
Ability to use a radio with an ear-piece
Ability to work in loud environments with flashing lights and lasers
Ablity to push or lift lightweight objects
Ability to assist guests using wheelchairs or other mobility devices
Shift details
Events
Who we are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.